News:

Welcome Rad Power Bike owners!

Buying a Rad Power Bike? Support the forum and use my affiliate link: https://radpowerbikes.pxf.io/Wq1EzZ

Be sure to sign up for a free account to see posted images.

Note: To help support to ongoing costs of running
the site we use Amazon affiliate links.

Main Menu

Rhino 6+ abrasive sound...motor ?

Started by Sammy11, March 20, 2022, 07:21:47 AM

Previous topic - Next topic Support the rad owners forum

Sammy11

Hi Rad-bikers ,

I just bought a Rad Rhino 6+ and a Rad Rhino 6+ ST for the misses.
The bikes are from the Rad Power Bike Store at Utrecht/Holland.
So these bikes are EU models with the 250w motor... :-\
Still...they are awesome bikes and we love to ride.

Last week my wife was riding aside me and she heard a scratching/abrasive sound at the middle/back of my bike.
The sound is there when i'm pedaling or not pedaling , not every step , but almost every stem/pedal.
I set the bike on his kickstand and i think it was located at middle/rear.
When i shut the bike of and pedal when bike is off , there is no abrasive sound.
I guess the sound comes from the motor...

First i thought it was the brakes so i went to my local bikeshop and they adjust the rear brakes/caliper.
That was not the problem/sound.

Anyone has this "problem" ?

video+sound attached (no virus)

tyvm

Sammy11

Today i went on investigation for the metal/abrasive sound that my brand new Rad Rhino 6+ is making.
I noticed that one of the 6 bolts that connect the rear brake disc is lose and it does not get tighten.
My guess is that the thread is broken or damaged.

That was the signal that i will go to the shop at Utrecht Holland and let the mechanics do the rest.
So i think i got a bike that has a manufacturing problem from the factory out.

I hope they can fix this , but i rather have a total new bike.
How is the warranty on this ?
Anyone know ?
I had my first complaint within 14 days...

JimInPT

Sammy, I think it would be a good idea to contact Rad before you do anything or take it to a mechanic shop for repair, if you want to apply for warranty coverage on the fix - give them the opportunity to approve the work before it's done, otherwise they might refuse to cover it.

Good luck!
Shucks Ma'am, I'm no "Hero Member", I just like to wear this cape.

Sammy11

I'm gonna go to the Rad Bike Shop in 2 weeks , don't want to repair at my local shop.
The thing is that i have to make arrangements to go to the Rad Bike shop.
It's a 2 houre drive for me to go there.
Just hope the guys at Rad can repair...

JimInPT

Quote from: Sammy11 on March 27, 2022, 02:50:39 PMJust hope the guys at Rad can repair...

Well, if they can't promptly repair a new bike, you need to insist they give you another new one. 
Shucks Ma'am, I'm no "Hero Member", I just like to wear this cape.

Support the rad owners forum