I have a new RadCity5 Plus with non-working lights (but a working brake light) and was told 2 weeks ago they'd send me a new controller and it would be in the mail in 3-5 days from then.  I have a help ticket with them open and the last note three days ago was 'we will see where things are". Crickets since.  I'm sympathetic to not having enough employees to do customer service like this (I have a child doing something similar), but would also like to have functioning lights on a new bike.  Any thoughts/tips on getting a response or is this just the way it is? And I'm getting tired of waiting on hold on the phone. And I tried a DM on Twitter - I may be getting annoying, which is not my overall approach to things. Thanks.