Rad Power Bikes Owners Forum

Discussions by Rad Model => RadCity => Topic started by: Broton on May 22, 2022, 04:31:45 PM

Title: Rad City 5 plus - PROBLEMS??
Post by: Broton on May 22, 2022, 04:31:45 PM
So I?ve been considering this new Rad bike. 

But I have read a number of reviews of the bike coming with faulty parts.  Battery not working after 1 use, break line broken, non functional, good for a few spins and then quits.  Replacement parts being sent out and not helping, or waiting for parts to arrive for long periods of time.   But also a number of positive reviews....  but it?s the bad ones that cause concern!   

So my question is...  is there a problem with this new bike?  Rush to produce for high demand equating to more mistakes?  Bad parts due to supply issues? 

What are the thoughts on this?   
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: sputnik3 on May 23, 2022, 08:46:24 PM
Mine worked fine out of the box and I?m very happy with it. As usual, those of us who don?t have any issues don?t post about that .


Sent from my iPhone using Tapatalk
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Ddaybc on May 24, 2022, 09:46:29 AM
Mine worked fine out of the box and I?m very happy with it. As usual, those of us who don?t have any issues don?t post about that .

Sputnik3, excellent post. Sometimes we forget the "issues" we read about on forums like this are exceptions rather than the rule.

Forums are a place to post good stuff about your things but they are a great place to learn about troubleshooting and/or repairs. That's what I use this one for. I was a member of the Ford Truck Enthusiast Forum and, naturally, it was filled with problem posts but I was able to learn massive amounts about repairs and maintenance.

In a forum one learns nothing about whether or not a specific brand is made superior to another one. Ford better than Chev? Rad Power Bikes better than a different brand? You won't learn it here, sorry. What you may learn is value for the price, how other owners use their bikes, the tweaks they've done, maintenance and even some repairs.

Broton, good luck on your efforts with your search in trying to locate a bike that meets your buying criteria. You've got a good start with this forum.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Broton on May 24, 2022, 05:46:13 PM
It?s really about the current production and delivery climate.  Is this new bike problematic?  Supply chain issues, high demand. They?ve already had to change out certain parts from what I gather.  The question is does this prove a general problem to the consumer?  I?ve heard great things about older models and people who bought them a couple years ago.  However I am seeing more than a fair share or woeful stories that have given me pause about buying a sight unseen bike with no local dealer. 
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: R3dEagle on May 24, 2022, 07:50:36 PM
My bike was DOA when I received it last week. Support put in an order for a new harness, new controller, and hardware kit(bike was also missing bolts for the bike stem)

The harness and hardware kit already shipped, controller has not. I contacted support today for an eta in the controller. They have no eta on when they?ll even get them in stock.

I requested a new bike be sent out since I haven?t even been able to try this one out. I?m supposed to hear their decision in 1-2 days.  Not everyone is having these issues but they can happen to you. Just be aware that it is a possibility.

My biggest issue currently is not having a third party option for the controller currently. I?m trying to find information on whether or not the Bolton upgrade is compatible with the five plus but haven?t found any concrete documentation stating that it is.

I really wish I would of bought a rad city 4 just for the simple fact that it has third party options for parts already.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: pjiaria on May 25, 2022, 06:06:54 AM
I'm sure you seen my thread, if not YES I had issues. CS was right there for me. So far the new controller, hopefully updated, is still working. It's the problem in my opinion.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: jastewart325 on June 11, 2022, 10:15:34 PM
I just took my City 5 Plus in for the free tuneup (a bit late at 200 miles). They noticed some damage to the front tire, I think the sidewall, and gave me a new tire--they said it was a known quality problem. You might want to check your tires.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Radicali on June 12, 2022, 09:10:25 AM
I've detailed my issues in the forum here.  But Rad did resolve all y concerns,  They did it happily and quickly once the issue were defined properly.  The frustration for me came in tracking the real problem and cause.  At each step Rd did offer solutions and shipped parts. And once they realized I still had a problem they replaced the entire bike, the installer built it asap, and there was no extra cost to me.  There was just time spent and patience needed.  The replacement bike is amazing in so many ways that I do not regret my journey in anyway. 

The most awesome thing is that the bike teaches me every time I take it out.  I enjoy learning what I can do with it and how to operate it differently than a traditional bike.  It's a lot of fun.

I'd say have no fear.   But let's keep the collective pressure on Rad to improve. It's worth it.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: kenchang on June 13, 2022, 10:58:29 AM
I voted as "sure bet" but I guess I can only speak to my own experience.  Received the bike in late April this year. Has ~200 miles.  No problems so far. Worked right out of the box.  I personally think that the rear fender is installed the wrong way from the factory, but that was no big deal.  I didn't even bother fixing it.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: FL-GK on June 14, 2022, 08:39:10 AM
I've detailed my issues in the forum here.  But Rad did resolve all y concerns,  They did it happily and quickly once the issue were defined properly.  The frustration for me came in tracking the real problem and cause.  At each step Rd did offer solutions and shipped parts. And once they realized I still had a problem they replaced the entire bike, the installer built it asap, and there was no extra cost to me.  There was just time spent and patience needed.  The replacement bike is amazing in so many ways that I do not regret my journey in anyway. 

The most awesome thing is that the bike teaches me every time I take it out.  I enjoy learning what I can do with it and how to operate it differently than a traditional bike.  It's a lot of fun.

I'd say have no fear.   But let's keep the collective pressure on Rad to improve. It's worth it.
Well said, I've had issues as well. RAD has been there to correct them but their correction processes do need improvement. For example, a parts supply on the east coast would not be too much to ask (their idea of expedited is NOT the same as mine) nor would be keeping enough parts on hand to take care of problems (yes, build and sell a few less bikes if you have to). Also at some point you simply can't keep blaming someone else (supply chain here, labor problem there etc. etc.). If your in business solve your problems (I am in mfg. for a fairly large mfg, so I know it can be done) everyone has them, get it done. Yeah, for a few weeks folks were caught off guard but at some point the problems DO become your own. Yes, great bikes, they need to be pushed. I don't regret my decision, that being said I'm not sure I would rush to replace with exactly the same (RadCity Plus 5) if I had to do so today. I would give more then one mfg. a good hard look.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: thebadpoodle on June 30, 2022, 01:22:49 PM
hi all.  New to the forum. I voted No. Annoying issues but resolved.
Bought two Rad City 5 plus bikes for myself and my wife in March of 2022, have about 150-200 miles on each bike.  Both have had issues that RAD addressed as quickly as possible but there were hold ups due to parts stock.
I had a pedal unscrew and stripped out the threads in the pedal crank. Thankfully, RAD paid for that replacement part but i had to pay someone to install the new one. Then, my wife's rear tire suddenly had two cracks appear between the tread and the sidewall.  RAD send us a new tire but we had to pay for it. I had to pay someone to install it and then the controller failed.
My wife is waiting for a new controller to show up and has decided she's selling her bike as soon as it's working again. Her main issue being that the bike is too big (even though it's a step-thru). She's 5'3" tall.
My feeling is that RAD can't keep up with how fast they've grown.  It's super frustrating because we spent a lot of time researching different brands and felt pretty good about the RADs but I feel like I wish I'd saved my money and found a more reliable brand.
Thankful that we have another 10 months on our warranty in case any other parts fail.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: FL-GK on July 01, 2022, 09:40:27 AM
hi all.  New to the forum. I voted No. Annoying issues but resolved.
Bought two Rad City 5 plus bikes for myself and my wife in March of 2022, have about 150-200 miles on each bike.  Both have had issues that RAD addressed as quickly as possible but there were hold ups due to parts stock.
I had a pedal unscrew and stripped out the threads in the pedal crank. Thankfully, RAD paid for that replacement part but i had to pay someone to install the new one. Then, my wife's rear tire suddenly had two cracks appear between the tread and the sidewall.  RAD send us a new tire but we had to pay for it. I had to pay someone to install it and then the controller failed.
My wife is waiting for a new controller to show up and has decided she's selling her bike as soon as it's working again. Her main issue being that the bike is too big (even though it's a step-thru). She's 5'3" tall.
My feeling is that RAD can't keep up with how fast they've grown.  It's super frustrating because we spent a lot of time researching different brands and felt pretty good about the RADs but I feel like I wish I'd saved my money and found a more reliable brand.
Thankful that we have another 10 months on our warranty in case any other parts fail.

As you can see from my post right above I feel pretty much the same. I did want to add that the part's that seem to be having problems are pretty much the same stuff you can buy on line, granted some are made for RAD and they could be specifying lesser quality but I doubt it as retooling and redesign are just expensive and problematic (I posted in other threads I work for a mfg. in mfg. operations so I speak from experience). I just joined a generic bike forum to see if other mfg. are having the same issues. I strongly suspect anyone nearing the volume of RAD is about the same. I am happy with the things RAD does claim to make and or design such as the frame, it's sturdy and the bike handles pretty well considering it's size.

I'll add this but please note I know everyone's experience is different and I'm am only trying to be encouraging. My wife too was very concerned and had some difficulty at first, same issue the bike is big and pretty heavy AND goes fast. I would strongly encourage her to give it more time or very quickly sell and rebuy with something that fits better (you will get near the full price from what I've seen). Our experience with having an e-bike has probably been the best thing we ever did, for sure the best thing to date. Don't give up.

I have the RAD City 5 Plus HS and she has the step thru.

One thing I did for both our bike that helped MIGHTITLY with the handling  was replace the tires. I went with the: https://amzn.to/3bL59KU

The tires that come on that came on these are not great, heavy and are terrible on shell, gravel or grass all of which you will be riding on (intentional or not). This was a MAJOR improvement. You have to modify the front fender by cutting the bar any buying about a foot of aquarium tube. Mount 6 inches on each fender (where the bar used to be) and shove the cut off ends in, works perfect and is adjustable.

Also make sure her seat is super low, I have to admit at 5-3 it's going to be close. One thing we did that helped a lot was forced ourselves to pedal only quite a bit (we have around 400 miles on them now).
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: david.platt@mac.com on July 01, 2022, 10:12:52 AM
Which exact size did you buy ?

I definitely agree that the stability issues are solved by better tread.

40-584 650B 27.5x1.50 are the only ones listed on Schwalbe web site to fit the rim

If so, I?m curious how the thinner tires are behaving?

Thanks
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: FL-GK on July 01, 2022, 10:26:27 AM
Which exact size did you buy ?

I definitely agree that the stability issues are solved by better tread.

40-584 650B 27.5x1.50 are the only ones listed on Schwalbe web site to fit the rim

If so, I?m curious how the thinner tires are behaving?

Thanks

You have to go by the ISO size. The ones I have are 60-584, so that's 60MM wide or 2.35" (if it's different in my link, I don't know why I cut and pasted from my order). Someone on this forum post a most excellent tire size guide (I wish I could remember or find) but the #1 thing that resolved 99.9% of my tire size issues was going by ISO.

So your question of "thinner tires" I do not think applies as what I have are wider, that said these tires are behaving really well.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: david.platt@mac.com on July 01, 2022, 01:51:16 PM
Got it thanks
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Rover on July 01, 2022, 03:29:02 PM
My new RAD City 5 Plus Step Thru has about 500 miles on it. I like this bike more and more all the time (my 6th E-Bike). The initial controller had a problem fairly soon--though it still worked. RAD sent a new one and a certificate to have it installed by Velofix (mobile bike service) at no cost to me. No problems since. Every thing else works fine too. It's a solid bike. Lots of power. Very comfortable. Good balance. It fits me perfectly--better than any of the previous E-Bikes I've owned and 3 were considerably pricier than the RAD. This one is a keeper.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Camary9420 on July 01, 2022, 09:06:49 PM
I?ve ridden my bike less than 10 times. First time the chain came off and got stuck in the sprocket. Had to take it to a shop to get it fixed. Then my bike started making a loud squealing noise that was coming from the brakes. The only way to get it to stop making the noise was to actually gently push on the front brake. Again I took my bike to a shop and they got it to stop making the noise when I?m riding it. Now it makes the loud squealing noise when I use the brakes. And now after I?ve ridden my bike for a little over 5 miles, my throttle and pas stop working. I have to turn the bike off and pedal like a regular bike. The battery is fully charged. I?m 67 years old and that thing isn?t easy to pedal up hills. If I turn the bike back on, it will work for a little bit and then again I lose all power. I have tried to contact rad power bikes, but I can?t get anybody to talk to. Waited on the phone for over three hours for somebody to pick up. Of course then I read all the reviews about the lousy customer service that rad bikes have and afraid I wasted my money buying this thing. The bike is still under warranty but I can?t get anyone to help me. Anyone else have this problem? Help!


Title: Re: Rad City 5 plus - PROBLEMS??
Post by: tomkal on July 02, 2022, 08:15:02 PM
Just received a RadCity 5 Plus today spent the afternoon putting it together and minor adjustments. Put the battery in turned it on everything looked great, went for a ride and noticed that the motor wasn't working. No throttle, no petal assist.
Went thru the standard troubleshooting steps that others have posted on YouTube no help. Called customer support (They are working this holiday weekend!) They had me go thru the same diagnostic steps with the same results. They are sending out a controller and wire harness and I can improve my ebike mechanic skills.

Discussion Points
* I hope that RAD engineering understands the failure mode (if it does turn out to be the controller) and has implemented some
   corrective action into the "new" controller that will arrive.
*If there is a known bad batch of controllers in a range of bikes, update the stock of new bikes (I know it's expensive but so is a $2k bike for me...) or send updated controllers with the bikes.
*When it was released, it was priced at $1799.00. I paid $200.00 more, and it doesn't work... 
*Maybe this is why they are a direct-to-consumer company. Costco or Walmart would not put up with this reliability.

All of the reviews that I looked at are positive, it has the potential to be a great and popular ebike. I also love the look and features of the bike but... just in case, I've saved the packing material in case I need to take them up on the 14 day return policy. 

Title: Re: Rad City 5 plus - PROBLEMS??
Post by: thebadpoodle on July 06, 2022, 02:19:45 PM
Well, Rad had a  new controller delivered to us within 2 days.  I went out and bought a brand new set of torx screwdrivers and set about replacing the controller. Step on is to remove the Torx screws for the cable cover.  one of the four screws will not budget and i was afraid of stripping it so i stopped and called Rad support to request they send someone out to do the controller replacement.  I called and sat on hold for an hour that day, another half hour yesterday and currently 20 minutes into another call as i'm typing this. I've yet to get through to a human. we also sent two email replies to the customer support team and total silence in response.
i think this company has run into a familiar story.... growing too big, too fast.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: rjp on July 06, 2022, 03:13:29 PM
You need to use an impact driver to loosen that tight bolt/ screw.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Gray Beard on July 06, 2022, 04:59:02 PM
Well I just ordered (2) STs in white for my wife and I this past weekend and I received notice they shipped and will arrive tomorrow.  I'm surprised because I did receive an e-mail stating that living in Charlotte, NC I would see them is 5-6 business days after initial shipment.  Fed Ex tracking shows them coming out of Savannah, GA. ??? I thought they all were shipped out of Seattle???

Regardless, I just found this forum and signed up, and have to say I'm nervous with my decision after reading some of these posts.  Dropping over $4K on what I would consider a luxury item doesn't come easy to me or my wife.  Reading all the reviews on line made me feel like I made a wise choice.  I just pray....
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: pjiaria on July 07, 2022, 06:11:21 AM
https://www.tradeinn.com/bikeinn/en/schwalbe-marathon-e-plus-performance-smart-dualguard-27.5--mtb-tyre/138048579/p
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: thebadpoodle on July 07, 2022, 02:47:18 PM
You need to use an impact driver to loosen that tight bolt/ screw.
after a 4th unsuccessful try to contact support on the phone, i saw this post and decided it couldn't hurt if i mess up the screw. RAD still has to replace the controller under warranty. i didn't have bit for my impact driver so i took the torx-9 screwdriver and gave it a few good wacks with a hammer and "BINGO", it un-seized and i could continue with the controller replacement.

The positive side to this is that it's good to know your bike and there's no better way to get acquainted with it mechanically than to have to strip it down and put it back together.

The wife is happy, I'm only moderately annoyed with RAD. All good.
 
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: tomkal on July 07, 2022, 06:38:36 PM
Please let us know if the controller replacement was successful. I'm still waiting for my replacement controller ordered on 7/2/22. The harness is on the way but I'll wait until both are here for the replacement. I did a trial run and removed the controller (see attached Photo).
Made in Vietnam, Revision:I, Hopefully you received a different version.

Found that the top battery bracket (with lock) was broken and added this to my service ticket. Haven't heard back. They must be swamped...

B.T.W. have been riding the bike the old fashion way (100% manual) and enjoy it. Get lots of positive comments on the look of the bike.
 

Title: Re: Rad City 5 plus - PROBLEMS??
Post by: thebadpoodle on July 08, 2022, 05:07:54 PM
Please let us know if the controller replacement was successful. I'm still waiting for my replacement controller ordered on 7/2/22. The harness is on the way but I'll wait until both are here for the replacement. I did a trial run and removed the controller (see attached Photo).
Made in Vietnam, Revision:I, Hopefully you received a different version.

Found that the top battery bracket (with lock) was broken and added this to my service ticket. Haven't heard back. They must be swamped...

B.T.W. have been riding the bike the old fashion way (100% manual) and enjoy it. Get lots of positive comments on the look of the bike.

unfortunately, the controller is on the bike and i didn't take a pic or pay much attention to what they sent me. the bike is working though. the only issue i had is that the connection between the controller and wiring harness was difficult to undo and then it was difficult to get it back together again. i had to wrap it with electrical tape so the connector ends don't vibrate loose.

As for their support, i find it strange that 4 times i called and opted to have them call me back (so i didn't lose my spot in the queue). well, that queue must be very long because i've never been called back. lol

i was really lucky to get through to them when the issue first appeared and got that controller on order right away.

The actual people we've talked to on the support lines when we get to talk to someone have been nice and helpful. I feel badly for them.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: thebadpoodle on July 08, 2022, 05:14:04 PM
Well I just ordered (2) STs in white for my wife and I this past weekend and I received notice they shipped and will arrive tomorrow.  I'm surprised because I did receive an e-mail stating that living in Charlotte, NC I would see them is 5-6 business days after initial shipment.  Fed Ex tracking shows them coming out of Savannah, GA. ??? I thought they all were shipped out of Seattle???

Regardless, I just found this forum and signed up, and have to say I'm nervous with my decision after reading some of these posts.  Dropping over $4K on what I would consider a luxury item doesn't come easy to me or my wife.  Reading all the reviews on line made me feel like I made a wise choice.  I just pray....

we live in olympia, WA, 60 miles south of Seattle. We ordered a black 5+ and a white one so we could easily tell them apart.  my wife's white one shipped from Seattle and we had it in 2 days. My black one shipped from Georgia and took almost 14 days.
they must have an east coast warehouse.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Gray Beard on July 10, 2022, 04:25:32 PM
We received our 2 white step throughs this past Friday. Assembly went fairly easy wit no real insures.  The bash guards protecting the derailleur were pushed in on both, but as stated in the Rad assembly video I simply pulled them out and straightened them.  Late Saturday we finally got a chance to test ride them, that's when I found out the my derailleur had problems.  When I shifted out of 7th gear down to say 3rd there was no problems.  But, when I shifted down to 2nd it continued to 1st and then jumped the chain off and jammed between the 1st cog and the motor and jumped the crank sprocket.  Had a hell of a time getting the chain back into place.  Apparently the derailleur took a pretty hard hit and the bash guard was considerably bent over compared to my wife's bike. 
Met the FedEx driver in my driveway were he had one of the boxes out of the van already and on it's side and was about to roll it over so the box would be up side down.  I ripped him a new one, and he really didn't shit that a $2000 bike was going to be up side down.
Anyway I'll be calling customer service tomorrow and see how they will proceed with getting the derailleur re-calibrated,  my guess would be through Velofix or the like.  Curious to hear if anyone else has had this situation.  Thanks, Chris
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Treefriend on July 18, 2022, 11:08:35 PM
Mine was delivered a few weeks ago and the battery won't charge.
Customer service took days to respond and then they wanted several
pictures and a video of the defects. I sent all that in but have not heard back from them.

Can't ride my brand new bike because I can't charge the battery.

I will let you know if they eventually send me a working battery or if I have to return the bike and
all the accessories I ordered with it.


So I?ve been considering this new Rad bike. 

But I have read a number of reviews of the bike coming with faulty parts.  Battery not working after 1 use, break line broken, non functional, good for a few spins and then quits.  Replacement parts being sent out and not helping, or waiting for parts to arrive for long periods of time.   But also a number of positive reviews....  but it?s the bad ones that cause concern!   

So my question is...  is there a problem with this new bike?  Rush to produce for high demand equating to more mistakes?  Bad parts due to supply issues? 

What are the thoughts on this?
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Treefriend on July 22, 2022, 04:55:08 PM
UPDATE: Matter still not resolved.
After days of no communication they had me resend the requested pictures...
...did they lose the first batch or is this a stall tactic?
Still have not ridden my new Rad5



Mine was delivered a few weeks ago and the battery won't charge.
Customer service took days to respond and then they wanted several
pictures and a video of the defects. I sent all that in but have not heard back from them.

Can't ride my brand new bike because I can't charge the battery.

I will let you know if they eventually send me a working battery or if I have to return the bike and
all the accessories I ordered with it.


So I?ve been considering this new Rad bike. 

But I have read a number of reviews of the bike coming with faulty parts.  Battery not working after 1 use, break line broken, non functional, good for a few spins and then quits.  Replacement parts being sent out and not helping, or waiting for parts to arrive for long periods of time.   But also a number of positive reviews....  but it?s the bad ones that cause concern!   

So my question is...  is there a problem with this new bike?  Rush to produce for high demand equating to more mistakes?  Bad parts due to supply issues? 

What are the thoughts on this?
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Rover on July 22, 2022, 10:32:45 PM
This is obviously a frustrating situation. And anyone with a new piece of equipment?car, dishwasher, mower, whatever?that has issues can relate to your circumstance. I must say the one thing in my experience with RAD buying two bikes in the past year is how responsive customer support is. I?ve never been on the phone more than a handful of minutes before speaking to a rep. Granted not all their representatives are on the A team but that?s true for any company?s customer support. But you seem to be stiff armed by them which is a head scratcher. That?s really unfortunate. Hope things get ironed out for you soon.
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Treefriend on July 24, 2022, 10:50:30 AM
This is obviously a frustrating situation. And anyone with a new piece of equipment?car, dishwasher, mower, whatever?that has issues can relate to your circumstance. I must say the one thing in my experience with RAD buying two bikes in the past year is how responsive customer support is. I?ve never been on the phone more than a handful of minutes before speaking to a rep. Granted not all their representatives are on the A team but that?s true for any company?s customer support. But you seem to be stiff armed by them which is a head scratcher. That?s really unfortunate. Hope things get ironed out for you soon.

Their customer service personnel seem to be located somewhere in Europe or Africa. The GMT+2 time stamp
and stilted English give it away. They have requested photo/video proof twice now which I have delivered as
instructed, but have not communicated one way or the other if they are satisfied with the evidence I have submitted.

Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Rover on July 24, 2022, 09:52:51 PM
Mine worked fine out of the box and I?m very happy with it. As usual, those of us who don?t have any issues don?t post about that .

+1


Sent from my iPhone using Tapatalk
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Treefriend on July 25, 2022, 09:55:48 PM


Well I had to jump through several hoops including submitting several pictures and a video not once but twice
and it has taken a while BUT today I received this email so eventually (hopefully before summer is over) I will
be able to ride my new bike.

I also have a 2017 Rad Power Wagon and it has been a good bike with no issues. I really like the bike
and I have been satisfied with it so, in spite of this hiccup with the new integrated battery, I can and will
recommend Rad to anyone looking for an ebike.

Quote
Hey there,
 
I am very sorry for the late reply. We have been experiencing an extremely high amount of support requests lately, both email and phone calls, and have been working through them as best we can in the order received.
 
Your battery replacement was approved and I went ahead and placed an order for your new battery to the address you confirmed, order #--------.
 
Our batteries are classified as Hazardous Materials and due to this, must abide by Federal HAZMAT regulations. Before batteries are fulfilled from our warehouse, they have to go through HAZMAT certification and approval to ensure safe shipment, which takes roughly 5-7 business days to complete. Once the certification is approved, your battery can then begin the fulfillment process which takes 3-5 business days for your order to leave our warehouse. Batteries must be shipped via ground transportation, so transit times will vary beyond that depending on your location in the US or Canada. You will receive a shipping confirmation email when the order has left our warehouse, which will include a tracking number from the courier.
 
We appreciate your patience and look forward to getting your order to you as soon as possible!
 
Thank you,

-------.
Product Support Specialist
Rad Power Bikes
Title: Re: Rad City 5 plus - PROBLEMS??
Post by: Kingfisher45 on July 27, 2022, 06:41:34 PM
Had my bike three weeks and ridden almost 500 miles not one problem really love the ride it?s been a blast.


Sent from my iPad using Tapatalk