UPDATE: PROBLEM SOLVED
It turned out that the motor control board was the culprit. Once I swapped it out, the problem went away.
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Original message
Hello!
First time poster here.
Bike: RadCity 5 Plus
Miles: 3100
Error Codes 24 and 30.
The error(s) first came up a few weeks ago. I can't remember the exact order of how the errors popped up, but Error 24 seemed to clear after I disconnected and reconnected the motor power connector. Error 30 seemed to clear after I removed the USB cable adapter from the accessory port. After doing this, I had an uneventful ~10 mile ride back home without incident.
Now both errors are back in force and I can't seem to make them go away. I went through all the troubleshooting steps Rad has on their page.
Sometimes Error 24 clears, but it comes back as soon as I apply motor power either through the throttle or by pedaling. (If I turn the assist down to '0' and pedal completely unassisted, the error doesn't appear.)
Error 30 cleared once after I unhooked the headlight, but I couldn't seem to get that to happen again.
....
So, any advice on what to do next?
I live pretty close to one of the Rad Service Centers and that would be the most obvious repair route. But I dread doing that because it could get expensive pretty quick (they're asking $180 just for an electrical diagnosis!). I'm also well aware they charge an arm and a leg for parts.
I'm also pretty handy (have done a lot of factory machine/motor maintenance in my past career). I'd be game to do an extensive repair/retrofit on my own, especially if the alternative is to pay Rad ~$1k for a repair on a bike that's probably not even worth that much.
TIA!
It turned out that the motor control board was the culprit. Once I swapped it out, the problem went away.
----------
Original message
Hello!
First time poster here.
Bike: RadCity 5 Plus
Miles: 3100
Error Codes 24 and 30.
The error(s) first came up a few weeks ago. I can't remember the exact order of how the errors popped up, but Error 24 seemed to clear after I disconnected and reconnected the motor power connector. Error 30 seemed to clear after I removed the USB cable adapter from the accessory port. After doing this, I had an uneventful ~10 mile ride back home without incident.
Now both errors are back in force and I can't seem to make them go away. I went through all the troubleshooting steps Rad has on their page.
Sometimes Error 24 clears, but it comes back as soon as I apply motor power either through the throttle or by pedaling. (If I turn the assist down to '0' and pedal completely unassisted, the error doesn't appear.)
Error 30 cleared once after I unhooked the headlight, but I couldn't seem to get that to happen again.
....
So, any advice on what to do next?
I live pretty close to one of the Rad Service Centers and that would be the most obvious repair route. But I dread doing that because it could get expensive pretty quick (they're asking $180 just for an electrical diagnosis!). I'm also well aware they charge an arm and a leg for parts.
I'm also pretty handy (have done a lot of factory machine/motor maintenance in my past career). I'd be game to do an extensive repair/retrofit on my own, especially if the alternative is to pay Rad ~$1k for a repair on a bike that's probably not even worth that much.
TIA!