Hey Timo just a quick question did you or bike mechanic repair the strip inside the rim? Was it the front tire or the back tire? And did you check both tires if you repair the one?

Wow thank you very much for posting. Thank goodness it sounds like you're okay albeit a little later $25 less for that Uber. And if I read this correctly all they did was send you a replacement tube? Well you are definitely part of that percentage of people that have triggered the safety notice. Well if they're going to have to do a quite a bit more than just send you a tube now. Did you get that safety notice email like we did? If you haven't done so already make sure you call them back and make sure you're on the list of bikes affected by the safety notice. They're going to have to do a lot more than just replace your tube in my opinion. Thank you very much for being part of this forum and for contributing your content. Hope all is well it looks like you may have voted in my poll that you're going to keep the bike anyway. Be well my fellow RW Rider!

Thanks Jim in Portland!

Thank goodness I opted for a firm payment program just in case I have to send it back I don't have a lot invested in it one or two payments of $50 I'll get back but the customer service rep also noted that a return refund would not be processed until they received the returned bike back in Seattle. Knowing what I know about customer service this could turn into a real nightmare and as a general rule I like the bike and a shop for a year before pulling the trigger on this one but my plan is to see it through and keep the bike I don't think there's a problem with mine

 Thank you for that in-depth analysis on the State of affairs with the company. I can tell you that as a customer service representative for gigantic online retailer I am well equipped to judge customer service calls and those responses for concerns with the company. This is why I commented on the lack of intelligent response of the customer service of this company but apparently this safety notice just hit yesterday and is being prorated back to June 1st that's more than 60 days ago so if People's tires were blowing for the last 2 months there would be numerous reports on this forum YouTube videos crying out for exploding tires and such. This could be a company knee jerk reaction to the lawsuit they recently encountered and maybe there was one or two reports of the strip on the inside of the rim causing a blowout. When I assemble my rw4 the back tube was pinched when I first inflated the tire but then I deflated it and then re-inflated it and the pinch went away. I would say I put 15 or 20 miles on the Rw4 since it was delivered here at the beginning of August and I don't find any problems with it per se but I'm definitely confused with their response they don't want you to ride the bike for at least 2 weeks but they can't tell you what they're going to do about it. I do plan on seeing this through however because I really enjoy this bike and there are a lot of certified bike mechanics here in the Tampa Bay region so it shouldn't be a problem once they figure out what they're going to do. I'm almost inclined to bring it up to David's cycle and have them do a maintenance check tune up which I was going to do anyway and ask them to inspect the inner rim to see if the strip protecting the spokes has been compromised. But now that I got this safety email I'll probably just wait because it sounds like they're going to pay for certified bike mechanics to make this whole.

an update from last night. I called rad customer service twice and learned that there will be a return option available supposed compensation and a list of local bike mechanics that will repair this safety concern at this time they do not know if it is the front the back rim or both. If you have to return your radwagon try to keep the box and rad is supposedly accepting returns on Radwagon 4 purchased after June 1st 2022. When I ask the customer service rep why they didn't repair the safety concern already since June 1st she had no intelligent answer. I'll post again here after they reach out to us within 2 weeks any thoughts?

Safety Notice regarding your RadWagon 4. Do not ride until further notice.ride Rad. We are so glad that you purchased a RadWagon 4 ebike from us to integrate into your daily life. We?re sorry to interrupt your ride, but we have an important update about your ebike:

Some RadWagon 4?s are not performing to our quality and reliability standards. Our Quality Assurance Team is investigating a potential assembly issue where the rim strip may be misaligned (see figure 1 below). Tubes may pop, sometimes resulting in damage to the tire. If the tube puncture occurs while the ebike is being ridden, it could cause the rider to lose control and fall. For your safety, please do not ride your RadWagon 4 ebike until we confirm the issue and solution.

Our investigation indicates that if your RadWagon 4 has this issue, it likely will occur in the first 60 days of riding the bike. In an abundance of caution, we are notifying any customer who has purchased a RadWagon 4 after June 1, 2022.

Within the next 2 weeks, we will provide a solution and then work with you to coordinate complimentary service with an ebike mechanic to have it resolved. Since we are still investigating the root cause, please do not try to fix this on your own. We understand that you may rely on your ebike for transportation and we are sorry for this inconvenience. Your safety is our top priority and we are committed to getting you riding Rad again as soon as possible.

While we do not have any further information to share at this time, our teams are here to support you. If you have any questions about this email please visit our FAQ page, or contact Rad Customer Service at RadFix@radpowerbikes.com or 1-844-406-2703.

Thanks for your understanding and for being a loyal Rad customer and ebike advocate.

  Anyone replace Radwagon 4 handlebars with Ape Hangers? Any advice or words of wisdom? TY!!!

This is a good example of why I sprung for the extra battery. Increases my range and in case one of them dies I still can get going. I guess one way of looking at it is that wagon is such a great bike it's well worth the investment on the extra battery. Don't throw that battery away though because you might have a service mechanic look at it and see if it can be recharged. Sometimes the manual recommends draining the battery all the way and then recharging it. It's called balancing the battery. See page 21 of the Red wagon owners manual. Hope this helps!

Hi I did about 2 years of research before I pulled the trigger on the Rad wagon 4. One of the reasons I did not buy the rad City and I probably would have taken the step through was they are still using the old motor type on the rear hub. They have phased that motor out on every model except for the radCity. I know that you're speaking about mostly wiring issues but is it possible the root of the problem is that discontinued motor on the back tire? This is basically why I plunked down the extra 400 for the wagon. I would insist on a refund based on a damage or defect and let them come get that bike. Just make sure you don't ride the bike past 10 miles and you return it in the first 30 days or report the damage which you have. I wish you the best and I know how you feel. There's a reason why they dropped the price to 1599 and this may be one of them. I would not be surprised if the next version of the rad City has their standard motor that's on every bike now. It might be worth bringing that up to them.

Highlights in this region include Lakeland, Ybor City and Kissimmee with a stretch to Orlando and a stretch into Tampa anything is possible in this area from Mickey Mouse to the Buccaneers. Let's plan some meetups and tours of some cool areas. Any suggestions?

Located in Central Florida in Polk county this Rad Owners forum is for the Lakeland area including North and South from Kissimmee South to Mulberry. Basically between the Tampa Bay area and Orlando.