Dear William
Thank you for choosing to ride Rad. We are so happy to have you as a part of our amazing community of ebike advocates. We?re sorry to interrupt your ride, but we have an important update about your ebike.

Last week we sent a notice to customers who recently purchased a RadWagon 4 ebike on or after June 1, 2022. Out of an abundance of caution, we asked them to stop riding while we investigated a potential assembly issue where the rim strip may be misaligned on some RadWagon 4 ebikes. This misalignment could cause the tube to pop early and damage the tire.

After further investigation, we identified another tire quality issue on some RadWagon 4 ebikes purchased which may lead to an increased risk of flats. Depending on the results of the inspection we ask you to conduct below, your RadWagon 4 may require replacement parts before it is safe to ride the bike again. We will be providing complimentary parts and service by a local ebike mechanic to repair both issues.

Please stop riding your RadWagon 4 and inspect the tires on your RadWagon 4 according to the instructions below.

Tire Identification Process and Next Steps:

Since the release of the RadWagon 4 in 2020, different tire types have been used. Please review Figure 1 below to identify which tires are on your RadWagon 4.

Smooth:

If your tire is identified in Figure 1 with a Smooth sidewall, as indicated by the Green Check Mark, your RadWagon 4 is not affected by this notice. You can continue riding your RadWagon 4 ebike. As always, you should conduct a pre-ride safety check and you should never ride on any tire that has damage or defects (cracks, tears, rips, holes).

Ribbed:

If your tire is identified in Figure 1 below with a Ribbed sidewall, as indicated with the Red Warning Sign, please stop riding your RadWagon 4 immediately. These tires need to be replaced before it is safe to ride again. Rad will provide the parts and service at no cost to you. If your tires are replaced, we will also inspect and, if necessary, replace your rim strip material. To assist us in providing you with replacement parts and scheduling complimentary service for you, please complete this form on the Rad website.

Dear William
Thank you for choosing to ride Rad. We are so happy to have you as a part of our amazing community of ebike advocates. We?re sorry to interrupt your ride, but we have an important update about your ebike.

Last week we sent a notice to customers who recently purchased a RadWagon 4 ebike on or after June 1, 2022. Out of an abundance of caution, we asked them to stop riding while we investigated a potential assembly issue where the rim strip may be misaligned on some RadWagon 4 ebikes. This misalignment could cause the tube to pop early and damage the tire.

After further investigation, we identified another tire quality issue on some RadWagon 4 ebikes purchased which may lead to an increased risk of flats. Depending on the results of the inspection we ask you to conduct below, your RadWagon 4 may require replacement parts before it is safe to ride the bike again. We will be providing complimentary parts and service by a local ebike mechanic to repair both issues.

Please stop riding your RadWagon 4 and inspect the tires on your RadWagon 4 according to the instructions below.

Tire Identification Process and Next Steps:

Since the release of the RadWagon 4 in 2020, different tire types have been used. Please review Figure 1 below to identify which tires are on your RadWagon 4.

Smooth:

If your tire is identified in Figure 1 with a Smooth sidewall, as indicated by the Green Check Mark, your RadWagon 4 is not affected by this notice. You can continue riding your RadWagon 4 ebike. As always, you should conduct a pre-ride safety check and you should never ride on any tire that has damage or defects (cracks, tears, rips, holes).

Ribbed:

If your tire is identified in Figure 1 below with a Ribbed sidewall, as indicated with the Red Warning Sign, please stop riding your RadWagon 4 immediately. These tires need to be replaced before it is safe to ride again. Rad will provide the parts and service at no cost to you. If your tires are replaced, we will also inspect and, if necessary, replace your rim strip material. To assist us in providing you with replacement parts and scheduling complimentary service for you, please complete this form on the Rad website.

Dear William
Thank you for choosing to ride Rad. We are so happy to have you as a part of our amazing community of ebike advocates. We?re sorry to interrupt your ride, but we have an important update about your ebike.

Last week we sent a notice to customers who recently purchased a RadWagon 4 ebike on or after June 1, 2022. Out of an abundance of caution, we asked them to stop riding while we investigated a potential assembly issue where the rim strip may be misaligned on some RadWagon 4 ebikes. This misalignment could cause the tube to pop early and damage the tire.

After further investigation, we identified another tire quality issue on some RadWagon 4 ebikes purchased which may lead to an increased risk of flats. Depending on the results of the inspection we ask you to conduct below, your RadWagon 4 may require replacement parts before it is safe to ride the bike again. We will be providing complimentary parts and service by a local ebike mechanic to repair both issues.

Please stop riding your RadWagon 4 and inspect the tires on your RadWagon 4 according to the instructions below.

Tire Identification Process and Next Steps:

Since the release of the RadWagon 4 in 2020, different tire types have been used. Please review Figure 1 below to identify which tires are on your RadWagon 4.

Smooth:

If your tire is identified in Figure 1 with a Smooth sidewall, as indicated by the Green Check Mark, your RadWagon 4 is not affected by this notice. You can continue riding your RadWagon 4 ebike. As always, you should conduct a pre-ride safety check and you should never ride on any tire that has damage or defects (cracks, tears, rips, holes).

Ribbed:

If your tire is identified in Figure 1 below with a Ribbed sidewall, as indicated with the Red Warning Sign, please stop riding your RadWagon 4 immediately. These tires need to be replaced before it is safe to ride again. Rad will provide the parts and service at no cost to you. If your tires are replaced, we will also inspect and, if necessary, replace your rim strip material. To assist us in providing you with replacement parts and scheduling complimentary service for you, please complete this form on the Rad website.

Rad's resource: https://bit.ly/3M7ZU8n

Your tires have The ridges around the outside of the sidewall you have to follow through with their instructions. It says in the response if you have to smooth side walls you can begin riding again and it's a non-issue that's how I read it and you didn't post the whole notice in this blog it clearly says if you have a smooth side wall there are no known issues and to begin riding the bike again however after calling customer service I was able to find out that they are accepting returns if need be for this issue.from the email;..if your tire is identified in Figure 1 with a Smooth sidewall, as indicated by the Green Check Mark, your RadWagon 4 is not affected by this notice. You can continue riding your RadWagon 4 ebike. I'm going to ride but my local bike mechanic will inspect the inner strip on the inside of the rim for me for $12 a tire. I'll probably let them do a tune up too and then I'm riding

Agreed thank goodness mine has been cleared to ride again

By the way I know it's a little consequence but as of the 31st of August they have stopped selling the RW4 on the website showing out of stock with no back in stock date. Some of us have predicted that this is the end of the rw-4 as we know it again I would return the RW-4 if I were you

Wow sir you're exactly right the safety notice does say it'll take 2 to 3 months to resolve this. Not good at all I would be raging too if I had ribbed sidewalls but I was already prepared to take them up on the return offer and I would do the same if I were you

Dear William
Thank you for choosing to ride Rad. We are so happy to have you as a part of our amazing community of ebike advocates. We?re sorry to interrupt your ride, but we have an important update about your ebike.

Last week we sent a notice to customers who recently purchased a RadWagon 4 ebike on or after June 1, 2022. Out of an abundance of caution, we asked them to stop riding while we investigated a potential assembly issue where the rim strip may be misaligned on some RadWagon 4 ebikes. This misalignment could cause the tube to pop early and damage the tire.

After further investigation, we identified another tire quality issue on some RadWagon 4 ebikes purchased which may lead to an increased risk of flats. Depending on the results of the inspection we ask you to conduct below, your RadWagon 4 may require replacement parts before it is safe to ride the bike again. We will be providing complimentary parts and service by a local ebike mechanic to repair both issues.

Please stop riding your RadWagon 4 and inspect the tires on your RadWagon 4 according to the instructions below.

Tire Identification Process and Next Steps:

Since the release of the RadWagon 4 in 2020, different tire types have been used. Please review Figure 1 below to identify which tires are on your RadWagon 4.

Smooth:

If your tire is identified in Figure 1 with a Smooth sidewall, as indicated by the Green Check Mark, your RadWagon 4 is not affected by this notice. You can continue riding your RadWagon 4 ebike. As always, you should conduct a pre-ride safety check and you should never ride on any tire that has damage or defects (cracks, tears, rips, holes).

Ribbed:

If your tire is identified in Figure 1 below with a Ribbed sidewall, as indicated with the Red Warning Sign, please stop riding your RadWagon 4 immediately. These tires need to be replaced before it is safe to ride again. Rad will provide the parts and service at no cost to you. If your tires are replaced, we will also inspect and, if necessary, replace your rim strip material. To assist us in providing you with replacement parts and scheduling complimentary service for you, please complete this form on the Rad website.

Next Steps:

We will send the parts to you and work with you to schedule a complimentary service appointment with a local bike shop for a professional ebike mechanic to replace your tires. We are working feverishly to produce new tires and are expediting replacement parts for the impacted RadWagon 4 ebikes. Unfortunately the process to produce, inspect, and air ship these new parts may take 2-3 months to complete.

We understand that you may rely on your RadWagon 4 for transportation and are sorry for this inconvenience. Your safety is our top priority so we felt it was imperative to alert all RadWagon 4 customers right away rather than wait for the new parts to be ready. We are exploring all options to get you riding as soon as possible. We will provide you regular updates on our progress. We appreciate your patience as we work

The company just sent an email with an update on the safety notice those that have smooth side walls on their tires are exempt from the safety notice and can continue to ride their bikes those who have a ribbed sidewall on their rw4 will have to accept new tires parts and a local bike mechanic to do the repair work hope this helps

Sir I really feel for you and of course my bike rw4 which I bought 3 weeks ago happens to have the smooth side walls so I'm grateful for that. I'm the one who posted the safety notice in this rw4 blog in the first place and I was just about to update it when I saw your post. Hopefully it won't take as long as feared but from what I understand if need be they are making arrangements for returns for customers who would rather not wait. Keep me in touch as I'm interested good luck to you and your family. I suppose you could take a lemon and make lemonade and I can say I would be grateful if this avoided any personal injury or personal property injury to you or your family be well keep in touch

Did you receive the do not ride safety notice? If so the point is mood for right now but with this customized size wheel it does make sense in any case to look for near perfect match alternatives. Keep us in touch!

Hi could you please tell me how you report and delete posts from other people in this forum some guy in South Africa just posted 20 spam advertisements I would like to know how to report this person and delete their posts thank you for any help you might give

OOS

Lol... That's worth thinking about!! Brilliant..