Quote from: Rover on August 08, 2022, 01:14:06 PM
I was removing the Rover 6 battery for charging and touched the key against the power source input instead of the battery release lock. A spark went off. I then proceeded to charge the battery as usual. BUT--the green light on the charger went on instead of the red light which means the battery is fully charged, which isn't the case. The levels of charge on the PAS says it's down 3 bars of power and the light on the battery shows it's down one bar of charge. It appears the battery is not charging because it's been on over an hour and since it wasn't drawn down very much the charge shouldn't take long. At least it hasn't previously when I've ridden the same miles as today.

My other bike is a City 5 Plus with the identical battery and until today--the batteries behaved exactly the same ways when charging.

I fear my error damaged the battery. Is there someplace I can take it to have it examined and repaired if needed? I've only had the bike a few weeks.

I had a similar problem except I got a spark when I actually was inserting the key to the key port, I have contacted support and I had to send in photos and videos I guess trying to prove I didn't touch the key to the power port, the only thing that worries me is if they replace my battery or if have have to get a new one will this issue happen again, hopefully I will hear something from them tomorrow