Hello. I have a problem with my rad runner plus ebike. The assistance only works if I backpedal (which is not particularly practical....). When I pedal forward, it doesn't activate.

However, it still works correctly with the trottle handle and the walking assistance (when you hold the downward switch).

I tried installing a new controller and screen, but they didn't work, and the problem appeared when I reconnected the originals.

I didn't touch the pedal sensor, except to connect and disconnect it from the controllers. So the problem seems to be in the software. Does anyone know how to reset the default settings on my original Rad controller, or does anyone have another idea for solving my problem?

Please excuse my English. Thank you for your help.