Update January 2023 I was sent two emails from the company's customer service. The first one is announcing the shipping of the replacement tire and tubes which I should have here in the next day or two. And the second email that I got just this morning direct me to a local bike shop for free warranty appointment. I am down here in sunny Central Florida between Mickey mouse and the buccaneers. My assigned bike repair shop looks like it's a mobile service and so that's good. Will update again in the next week or so to let you know. However like the previous post I have not been riding this bike since the safety recall went out. So I too am looking forward to being able to ride a bike I've been paying for for nearly 6 months. Hang in there kids it looks like the company is making good on their promise to take care of this concern.

Currently out of stock with major problems regarding the safety notice do not ride..Any thoughts?

Prediction

RW4 Out of Stock. Last RW4s?

As of last night... I have a post in the rw-4 forum titled safety notice do not ride your bicycle. I just got it two weeks ago and was getting into the habit of riding it each morning after my wake up. So basically I've called customer service a number of times over the last 3 days since the safety notice went out. Yesterday they sent me a second copy of the same notice and I called customer service for the 5th time in 3 days. As a customer service representative for a super large online retailer I can tell you what good customer service is because I get 100% csat scores. Also after 2 years with said super large online retailer I just happened to apply to this company for a customer service remote role out of Tampa Florida. That was 3 weeks ago the day before I ordered my RW for. Of course like all of us I've been shopping over a year pining over which bike to buy continually coming back to the rw-4 for my needs. To confirm your point they are uninformed and sound bewildered.. of course they know who I am the second I call in because they are customer service software automatically sees who's calling in and brings up the order on the screen. I'll make one important point that I think has to be stressed being in customer service. They do no sort of customer verification. In fact I'm required to perform three types of verification before I can give any sense of information about that customers order. While I'm one of the maybes on the return poll I posted I don't want to lean on the side of yes returning this bike. Here's another important note they just launched a minimum of two new lines and retired one or two others and there's a big media push on this now. But they are out of stock on the rw-4 now! Coincidence or Prediction? i think not.Did we all  just get one of the last RW4s? And now my first payment is due in 3 days! Any thoughts?

Safety Notice regarding your RadWagon 4. Do not ride until further notice.ride Rad. We are so glad that you purchased a RadWagon 4 ebike from us to integrate into your daily life. We?re sorry to interrupt your ride, but we have an important update about your ebike:

Some RadWagon 4?s are not performing to our quality and reliability standards. Our Quality Assurance Team is investigating a potential assembly issue where the rim strip may be misaligned (see figure 1 below). Tubes may pop, sometimes resulting in damage to the tire. If the tube puncture occurs while the ebike is being ridden, it could cause the rider to lose control and fall. For your safety, please do not ride your RadWagon 4 ebike until we confirm the issue and solution.

Our investigation indicates that if your RadWagon 4 has this issue, it likely will occur in the first 60 days of riding the bike. In an abundance of caution, we are notifying any customer who has purchased a RadWagon 4 after June 1, 2022.

Within the next 2 weeks, we will provide a solution and then work with you to coordinate complimentary service with an ebike mechanic to have it resolved. Since we are still investigating the root cause, please do not try to fix this on your own. We understand that you may rely on your ebike for transportation and we are sorry for this inconvenience. Your safety is our top priority and we are committed to getting you riding Rad again as soon as possible.

While we do not have any further information to share at this time, our teams are here to support you. If you have any questions about this email please visit our FAQ page, or contact Rad Customer Service at RadFix@radpowerbikes.com or 1-844-406-2703.

Thanks for your understanding and for being a loyal Rad customer and ebike advocate.

  Anyone replace Radwagon 4 handlebars with Ape Hangers? Any advice or words of wisdom? TY!!!

Located in Central Florida in Polk county this Rad Owners forum is for the Lakeland area including North and South from Kissimmee South to Mulberry. Basically between the Tampa Bay area and Orlando.