Brought my battery in last Winter had a sitting in a nice warm spot. Then make sure it was all charged up before I took my 1st ride of the year and now the bike won't register the. Battery and I get this when it's charging. Please see attached photo any help would be nice and I only see this when I hold down the little white button off to the charging scale on the battery. Looking. At? The battery the way the photos. Taken? It's 3 green lights and one red light.

just got an email back from support asking for the following to allow them to send out a new battery:
   


Hi Zac!

Thank you so much for taking the time to contact Rad Power Bikes, and for being a part of our Rad Power Bikes community! I am sorry that your semi-integrated Battery has stopped charging. Can you please reply back to this email with a bit of information, a few pictures and two short videos for me.

Information:
-How often do you clean your bike? This includes the frame, mechanical components, electronic components, and connection points
-How/Where is the bike stored?
-How many miles do you have on the bike?

Photos:
? 1 of the charge port.
- To replace your battery we'll need an in-focus, well-lit, close-up shot of the charge port that shows there is no evidence of it being short circuited. A short circuited charging port will not happen from a hardware failure and is not covered under warranty. Below is an example photo of an in-focus charge port that has not been short-circuited.




? 1 of the battery electrical connectors on the battery.
? 1 of the battery electrical connectors on the bike.
? 1 of the battery serial number on the bottom of the battery.
* Also type out the serial number, please.

Video 1:
-With the battery on the bike, press and release the charge indicator button on the battery. Show the level of charge. If the battery indicates No Charge, press and hold the battery charge indicator on the battery itself for 5 to 10 seconds.  Turn the bike on and show the charge level on the display. If the bike does not turn on, show that, and the level of charge on the battery.



Video 2:
- On this one I need to see the charger lights and the battery lights in the same picture. In this video, please go through the following process:

Plug your charger into the Battery

Plug the Charger into the wall

Press and release the battery power level button to show the current state of charge on the battery and the lights on the charger.

- Please show the battery plugged into the charger, showing the charger lights, while you press and release the charge indicator button on the battery to show the actual charge level.

Just put together my wife's rattle over 6 plus and as soon as I plug it in battery 1st then wall the green light goes on on the charging charger and there's no lights on the battery can someone please just tell me the sequence of what should be lighting up when to make sure this thing is charging correct

i have a rad wagon 4 that I ride for my daily and now need to assist my wife in getting her new bike all dialed in.  Please add photos and links of your Rover and what add-ons you like and do not.  looking for some sort of frame bag for the step-through model as well as rear basket options.  Thanks for the great community!  attached is my Wagon!!!

Trying to change out the stock bars for Jones H bars and trying to figure out how to get them on this thing.... see attached..... please and thank you.......

My new wagon gets here today!!! I would love to know what did you do as far as mods or accessories.  Basically, the do's and don'ts of being a first-time E-bike owner.  Any and all comments would be Great!

Here is the list of accessories I have coming from Rad
Ballard Cargo Bag x2
Handlebar Mitts
Battery Cover Front
Battery Terminal Cover
Bern Hudson MIPS Helmet
ABUS Adaptor Chain
ABUS Wheel Lock 5650L NR
Rad Front Rack | Black
Rad Mirror

Here is what I still want to add:
Jones H Bar (https://jonesbikes.com/h-bars/)
Carsick Designs Handee Randee Bar Bag (https://www.carsickdesigns.com/collections/handee-randee/products/handee-randee)

Thanks for reading!
ZC

Wondering if the Rambo large rack is something that you can use other than the rad rack link below.....
https://www.opticsplanet.com/rambo-bikes-rambo-rack-large.html

asking to see if anyone has been able to add these handle bars to the Rad Rover?  Did a quick search but did not find much at all.  First Post Long Time Looker.  Thanks for your help and look forward to helping out around here.