Hello!

I recently purchased a Rad Runner Plus and have ridden it a few times.  It's a heavy bicycle, so it's no surprise to me that it's a bit difficult to pedal on anything steeper than total flatness.  However, it feels excessively sluggish, even with pedal assist #1. 

My guess is that either

1) One or both of the brakes are rubbing or
2) The tires need more air (although I just filled them recently to 30 PSI). Or...
3) It's perfectly normal for such a heavy bicycle to require throttle

When I spin the front wheel, it spins about 360 degrees before stopping which takes just a moment.  I haven't touched the rear wheel.  I used to rent Lyft EBikes before this, and they didn't have this sense of drag.

Thanks!
Bret