Just goes to show, brick and mortar stores are the way to go...

I've been on the notify when in stock since September 2020 and haven't received an email yet...yet go to the US site and they've been in stock since spring 2021 and ship in three days...here's my email to Rad...

Oct 4, 2021, 2:18 AM GMT+2

How is it for month's I can get a ABUS Wheel Lock 5650L NR off the US site in three days but has never been available in Canada yet, you list it as a product you sell...Why is that, keep the BS to a minimal please...Thanks

Rads response...


   

Shonda R. (Rad Power Bikes)

Oct 4, 2021, 3:16 AM GMT+2
Hi Doug!

Thanks for following up and offering your constructive feedback.

We understand that it may be frustrating when you are attempting to purchase an item, that may seem to be out of stock often. We are working on that and apologize if it has caused you inconvenience; especially if you may have received notification that it was back in stock, only to go on our site and see that it is once again sold out. These situations arise with items that are in high demand, but we are doing everything we can to make sure these continue to be in stock for you.

We take your feedback to heart and really appreciate hearing what our customers are looking for in our products and services. We'll do our best to ensure that your suggestions make their way to our team so we can continue to improve the Rad experience for everyone.

Please feel free to let me know if you have any other feedback, questions, or concerns. I'm all ears!
You are also welcome to check out our Help Center for quick answers to common questions anytime.


Shonda Customer Experience Specialist Rad Power Bikes


My response which gotten no response as of yet...

Mon 2021-10-04 5:24 AM
To Rad power bikes

Let's correct something, I have had a notify me by email when in stock since...September 2020 over a year!! I have never gotten an email saying it was in stock. The US site has been in stock since spring 2021 and shipping in 3 days...I was hoping to keep the BS to a minimal...guess not

And they won't let me order the lock off the US site to ship to Canada...BS Rad Bikes 

Thanks



Just goes to show, brick and mortar stores are the way to go...

I have this one on my bike 32mm, works great...

https://www.saveyourseatlock.com/

They should make half fenders front and back for these bikes, they would serve the same purpose, look a lot better and this sort of thing wouldn't happen...

Quote from: Widgets on August 14, 2021, 04:21:20 PMYou just put yourself at the end of the list.

Exactly, Another good reason to purchase at a brick and mortar store, if you're standing in front of the store clerk inquiring about your bike, they can't put you at the end of the list no matter how many times you inquire...excellent point Widgets 

Quote from: RadJohn on August 11, 2021, 12:10:44 PM

Quote from: Lantzco on August 11, 2021, 10:10:11 AM... when it breaks they can't hide...

But they often can't fix it in a timely manner either,

Yes but it's easier to ignore an email
than it is to ignore a guy glaring at you from two feet away...

Quote from: Ratt on August 14, 2021, 08:17:58 AM
That looks like just the thing I need.  Where did you get it?

Just punch the name of it on the side of it into Amazon and you'll find it...

Quote from: wtfg on August 11, 2021, 04:30:11 PM
I added one last Friday, wish I would have done it day one.
A lot more comfortable ride!!

Yup not as hard on the back...

I guess that's the bonus of buying a bike from a brick and mortar store, when it breaks they can't hide...

Ya I think due to a poor design, my pin sheared off to...maybe they should go back to the drawing board

This doesn't sound good, I think what your describing is the gateway to it falling off...

https://electricbikereview.com/forums/threads/safety-hazard-rad-mission-chain-tensioner-failure.40140/

I just put a regular handlebar extender on mine and it worked fine...