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Messages - Tornado

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Service & Repair / Re: New RadRover motor failing(?)
« on: December 01, 2020, 04:00:38 PM »
Just to close the loop on this one, it looks like the motor on my new Rover was bad. I filed a service request with Rad on a Saturday, it went to a lower level tech person, who then escalated it. That Weds afternoon I had contact from a Sr. tech support person who agreed that it sounded like motor, but said it could be the controller as well. I asked that they send both, in case it wasn't the motor, and he agreed to do that. I thought this was awesome support.

Anyway, I got shipment notice on Friday 9/24 with FedEx tracking numbers. FedEx has to be the most screwed up company around these days. After a week of no movement, last Friday a case investigator called (after I filed a complaint) to say they didn't have the parts. Well, after having two FedEx shipments run way long this summer, with no scanned activity or ETA until the morning they were out on the truck for delivery, I didn't buy it. Last Saturday they finally showed in their system, and delivered today. 11 days on what should have been 2 days. Oh well...

The last note I'll add is that Rad sent an entire wheel/motor/tire that just had to replace the existing one, so it was simple. They offered to pay labor at a shop, if I were to send them an estimate, but I opted to do it myself.

So, Rad gets 2 thumbs up, FedEx gets 2 thumbs down!

Did you have to replace both the motor and controller to resolve the issue?

I have been experiencing a very similar problem and Rad has agreed to send a new motor and I just want to make sure I do not require a controller as well.

Thanks.

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