Not to hijack your thread more, but I did receive my warranty claim battery within a week of them approving the claim.

UPDATE:

Received a new battery from Rad under my warranty claim.  It was a week from when they approved the claim to when I received the battery.  I'm happy with the customer service and result.

I think they are understaffed in customer service. Took they a few days to assess my battery claim, but they eventually approved it. Battery still hasn?t shipped though.  Hang in there and keep at them.

Quote from: Treefriend on July 18, 2022, 11:21:11 PM

Quote from: jcvdd on July 13, 2022, 03:52:06 PM
Hello -
Having an issue charging my Rad Semi-Integrated Battery Pack. Battery does not charge.
While the Rad Semi-Integrated Battery Pack is connected to the Rad Battery Charger in order
to charge the battery, the light remains green and does not go to red while charging.
The Rad Battery Charger does work. Any ideas??? Thanks

I'm having the same problem. My battery won't charge. I have not got to ride the brand new bike yet
because the battery stays at 4 bars while the charger gives the green light.

I contacted Customer Service. After several days they got back to me and requested several pictures and a video
which I sent to them but I have not heard back from them. Sucks to have a brand new bike that I still haven't
been able to ride and they are dragging their feet.

If they don't replace the battery this bike is useless and I will have to return it along with the $600 worth
of accessories I bought.

That has got to be hugely disappointing Treefriend.  Be patient.  I bet they come through.  It took them a few days to approve my battery warranty claim.  I?m just waiting for them to ship it.  Will try and tackle replacing the internal fuse tonight on the fried battery.

Quote from: JimInPT on July 18, 2022, 11:53:53 AM

Quote from: Adams on July 18, 2022, 10:18:55 AM

Quote from: JimInPT on July 18, 2022, 06:49:58 AM
So many things wrong with that design.......

My wife is putting washi tape over her charger port to make sure she doesn't key it. . .

Don't those batteries have a flip-open rubber cover over the charging port like other batteries?  In addition to keys, you don't want dust, dirt or water getting into that port either.

They do, but hers isn't staying shut.  She thought an extra reminder to not make a dumb mistake wouldn't hurt. . .

Quote from: JimInPT on July 18, 2022, 06:49:58 AM
So many things wrong with that design.......

My wife is putting washi tape over her charger port to make sure she doesn't key it. . .

Got the word that Rad ok'd the warranty claim on my battery that won't charge.  Now I get to tear into it and see which fuse version I have. . .

That's really a shame on yours jlawrence.  I understand your pain.  Don't dump the bike yet!

Quote from: DickB on July 17, 2022, 09:39:51 AM
10A charge fuse in red, 40A discharge fuse in blue.

Thanks - should be a sticky post with an ?Idiot?s Guide to Rad Issues.?  Couldn?t tell from the resolution on my ipad.  It is soldered in. 

Quote from: Sasheise on June 30, 2022, 04:15:00 PM
I just recieved a warranty replacement battery for my radrover6+. Today ATTEMPTED to repair the old battery.  I removed both ends, and after significant effort,  cut through the silicone in both ends and ended up having to use an adjustable clamp and a small block to force the battery rack out of the housing.

I then cut open the ends of the BLACK plastic covering to expose the fuse - alas, there are NO FUSES! I have completely removed the plastic to expose the board and cannot find a fuse anywhere. 

Does anyone have experience with this version of the semi integrated battery? Thank you!

I have attached pictures of the board...

Is it the black blob in upper left of middle picture?  That looks like where the fuse is located from pics of what others have posted.  Others? pics and videos online just show the fuse without any covering.  Did they start sealing the fuses in with something?

What is your battery serial number?  I?m wondering if there Rad made some changes to the battery.

Anyone else have a guess to help out Sasheise?

Quote from: phkadel on July 15, 2022, 07:47:56 AM
I repaired the battery on my Rad City 5 Plus yesterday after accidentally touching the charging port with my key apparently shorted out the fuse. Rad wouldn't replace my battery under warranty because it was "customer error". Already ordered a new battery so I had nothing to lose by trying my repair.($560! - great way for Rad to make money since, from a brief scan of the internet, LOTS of people make this same expensive boo boo...). Anyway, watched a couple of youtube videos. I only needed to remove the charging port end of the battery to replace the 10 amp mini fuse. (You do not need remove both ends and slide the battery out as one video showed. That is extremely difficult.) You need a T10 screwdriver to remove the 4 screws from the charging end cover. Two at the bottom, two more under a plastic cover that must be removed. I pried it off with a putty knife. The fuse is located in the upper left corner of the exposed end of battery. Carefully cut the inner plastic to expose the top of the fuse, remove and replace the fuse, tape your small cut closed, screw the end cover of the battery back on. Mine works fine now.

Glad to hear you were able to fix it.  And thanks for the updated instructions.  I'm waiting for Rad to make a decision on my battery RadRover 6+ warranty claim (it just quit charging for no explanation after only 2 months). Once they decide, I'll crack open the battery and try to fix it.

Quote from: Dukem on July 15, 2022, 10:35:46 AM
My case is similar; pending decision from Rad about replacing my battery.

I'm in the same boat waiting on the warranty response.   Weird issue - looks like there are 4 or so different threads on here this week about fried batteries in relatively new bikes.  Not a good sign for Rad.

Call them again! I got 2 calls back within a half hour or so.

Quote from: Dukem on July 15, 2022, 07:36:02 AM
My problem is getting service to call me back after I choose the ?save your place in line?,
No return call since Tuesday? call. Patience?

Call them again.  Yesterday I got 2 calls back within about 1/2 hour in the morning.  The first one got cutoff so I had to call back in.

JCVdd - did you get a response right away on the phone that they would replace it or did you go through the warranty process and submit the pile of pics and video?

Same thing happened to me yesterday.  RadRover 6+ purchased in May.  Put the battery on the charger, got up yesterday and it was still 6 bars and the charging light was green.  The fuse on the new batteries is apparantly soldered into the battery circuit board - take a look at the threads on here on replacing fuses on semi-integrated batteries.

I?m going through the warranty process with Rad.  Spent about 20 minutes on the phone with a rep yesterday.  Lots of questions designed to figure out if you shorted it by using improper charger, putting something in the battery charging port, etc.  like ?Are you sure no-one messed with it while it was charging??

After walking through all that, they had me do a throttle ride for between 5 and 15 minutes.  They said that if it has been on the charger for more than 12 hours or charged when hot the battery can lock itself out from charging.  I did the ride and it didn?t fix anything so I am going through the warranty process.  Requires pics of your charger cord, battery port, battery on charger showing green light AND battery level, bike charging area, both keys, battery serial number and a video showing you plugging it in properly and the battery level.  Will see what the end result is, but there is no way I did anything to cause the problem.  No signs of arcing or a short on any of the components. It sucks though - Rad?s process doesn?t have any sense of urgency to it.  Sounds like around a month to get a battery even if they approve a claim. 

Weird though that there are at least 3 of us that posted the same problem in the last 2 days. Not a good sign for Rad.

Once approved, I?ll pull the old battery apart and see if I can McGyver the fuse.