12 March 21 - FEDEX delivered new RAD Rover
13 March 21 - assembled and rode RAD Rover 3 miles and bottom bracket spindle sheared off along with crank arm
13 March 21 - posted to RAD support  web site news of this breakage with photos asking for help (see attached)
15 March 21 - called RAD support, spoke with Sherrie who told me her senior advisor would get replacement parts out to me
18 March 21 - called RAD support, spoke with Jennifer who told me they had no parts and that her supervisor would call me back later that day (did not happen)
18 March 21 - sent LinkedIn messages to Mike Radenbaugh and TyCollins at RAD describing the breakage with photos asking for a solution

Any ideas on how to get RAD to observe their warranty?