Hello, so ... we got the brand new Rad Runner in July. Shortly after(September) controller failed, randomly turning the engine off, etc. Troubleshooted with customer support and they placed a replacement order for a new controller (as the bike is under warranty).
It's been about 1+ months since then. Here is what I got from support:
Frankly, I don't want to invest $100s of dollars for something, which should be working.
Any suggestions? Thank you!
It's been about 1+ months since then. Here is what I got from support:
Quotethe controller is in backorder.
Our team is focused on getting and keeping all Rad Power Bikes, accessories, and spare parts in-stock and improving restocking date accuracy. However, in the meantime, we do not have an accurate estimation of when the controller will be back in stock. We apologize.
Frankly, I don't want to invest $100s of dollars for something, which should be working.
Any suggestions? Thank you!