I've read that Rad Power Bikes support is very good, but so far I don't see that. I need a few parts for my newly acquired 2017 Radwagon, contacted support using their form, but no response so far. I would understand that if it was a part for a vintage car that had to be special ordered from France or Italy, but Rad Power Bikes is right here in the United States of America, and unfortunately these parts can't be ordered from any other source because they don't publish what's used on their bikes.
If I need a part for my Bafang-powered bike, I can order that in a few minutes, even though that stuff is also made in China. Which, since I'm frustrated anyway, is the reason I would never buy a Radwagen V4. Imagine having to pay a ransom for 22" tires from a horder in Khazachstan because Rad Power Bikes decided to move to yet another size with the V5 or V6 and don't support "legacy" bikes anymore.
So here's my question: how long does it usually take to get a parts response from the good people at the Rad Power Bikes team?
If I need a part for my Bafang-powered bike, I can order that in a few minutes, even though that stuff is also made in China. Which, since I'm frustrated anyway, is the reason I would never buy a Radwagen V4. Imagine having to pay a ransom for 22" tires from a horder in Khazachstan because Rad Power Bikes decided to move to yet another size with the V5 or V6 and don't support "legacy" bikes anymore.
So here's my question: how long does it usually take to get a parts response from the good people at the Rad Power Bikes team?