I lost my ID & can't seem to get my PW unlocked so I built a new one.  Hello all.
I just spent 58 minutes on the phone with RPB's.  I was calling in the 3pm hour (Central Time) everyone in WA was "out to lunch"...

I asked a technical question of the tech support team, "That's a stupid question" was this person's response TWICE during my interaction.  I got a 2nd person on the phone who said what my question entailed would not be supported by RPB's and they wouldn't connect me to a Supervisor, nor (since this dialogue was "in the system") would they sell me the product I had the question about.  WTF?   I've asked for a call back from a supervisor on the Sales Team. 

I'm an EE/ME educated person.  Idea's come to me, that "Suzie at customer service" can't grasp. Wow what terrible things to say.  The 2nd guy just CUT ME OFF.   I'm a 2 year ADVOCATE, (that's softened today).  I'm on my 2nd RPB bike.  A RadRunner Plus.  It's nicely balanced, powerful, more suited to me than the RW4 (I had stolen in 3/2022).  My riding experience is so wonderful.  WTF is with customer service?

I relenquish to the group!