@ Radding Along and the other poster - Thank you for your very informative reply.
Unfortunately the bike never turned-on and I was unable to figure what happened.
Rad customer service was great and they immediately had me return the bike for a refund.
Although I had some bad luck with their bike, I plan on buying another Rad bike
primarily because of Rad's excellent customer service.  I was very surprised how helpful
they were and how quickly they took the bike back for a return.
I'm confident that I will have better luck with the RadRover 6 Plus.
Kudos to Rad.

Quote from: santacruzpaul on February 12, 2022, 06:24:16 AM
Rad's customer support went above and beyond for me, I am sure they will take care of you,
Paul

Greetings-
Correct. Rad customer service has been great but unfortunately their last two bikes sent to me have been DOA out of the box.
Either I have very bad luck and should not be betting on the Superbowl this Sunday or quality issues at Rad are lacking. Thanks 

Quote from: Radding Along on February 11, 2022, 06:46:28 PM
Press the battery level button on your battery to see if the battery is charged.

I know you stated that you checked all the connections. But did you actually look at each pin in the connectors? Sometimes during assembly, customers may bend a pin, which would create an issue with the bike turning on.

If everything is ok, unplug the two brake wires, taillight and headlight wires. See if the bike will turn on. Report back.

Greetings - Yes sir, all connections, even on the bottom checked and none of the pins appear bent nor damaged and battery is at 60%. Anything else. Thanks

Hello-
Just got my second RadCity 5 Plus bike and like the first, DOA right out of the box.
I have lost all faith in this company and as soon as this bike is returned back for a second
time, its Aventon for me.

Hello-

My brand new, one day old RadCity 5 Plus will not power-up. Rad customer service elevated my service request to
a senior team member for assistance and waiting for his reply.
Other than checking all the connections and those suggestions provided on the Rad website,
anyone have any suggestions before this bike works it way back to Seattle for a second time? Thanks 

@Amocat07 - Congrats on your bike purchase and glad to hear that you are still very active after all your three replacements.
Why did you give your RadCity 5 Plus such poor marks? Was there anything in particular that was bad with the bike?
Granted your bike is not perfect, but for the price point, it appears that Rad is putting out a good product.
Check out many of the 4K priced e-bikes and there's is not much of a difference.
Thanks and be safe.

Quote from: pjiaria on February 03, 2022, 07:58:25 AM
1st one - code 30 (tried everything), while sitting on kickstand after only one 8 mile ride.
2nd one - DOA, no power to motor, displays not reporting battery level correctly (main - not at all), physical oddities. (details on request)
3rd one - Out for delivery - Odds look good based on my experience being the only one here....

Follow up - 3rd time is the charm (so far). If it doesn't code 30 next week, I've made progress. This one had a cleaner pack job and more materials than the last.

Hello-
Like yourself, I'm waiting on my second RadCity 5 Plus. Purchased one 10 days ago and it never worked as the controller died. If my second RadCity 5 Plus is also dead,
no way am I buying another....Good Luck 

Check-out this site as this "battery-nerd" appears to sell reclaimed e-bike batteries for about 50% off.
His site also has contains good information on batteries.



https://jag35.com/

I tend to agree with the previous poster and in my sincere opinion, although the headlight on your Rad bike is not the best, you may be better
off leaving the original headlight on and supplementing it with a high quality quick USB rechargeable front headlight. For under $50, try this one...
https://amzn.to/3BMzO3z

2022 Newest 7000 Lumens Super Bright 3LED Bike Lights Front and Back,Powerful USB Rechargeable Bicycle Headlight-9 Modes Runtime 15+ Hours,Waterproof Bike Headlight Taillight for Cycling Road Mountain
Brand: Touhuhot

Quote from: Radding Along on February 05, 2022, 03:05:36 AM
That's simply not true. Admittedly Rad may be temporarily out of stock on controllers for that model at their warehouse. But some of their service centers do have a limited supply in stock.

I just read a Facebook entry where a guy faced the same situation as you. He went to a Rad service center and they swapped out the controller a few days ago.

It sounds like you just want to send the bike back and I understand your reasoning. But if you do a little legwork and ask Rad if there is a service center near you, it's possible they may be able to get you back on the road in a couple of days.

I sincerely appreciate your reply, but you are mistaken. As of 02/02/2022, Rad had no access to a controller for my RadCity 5 Plus and they honestly advised that they had no idea when they will return to stock. BTW - do you think anyone would purchase a bike, assemble the bike, deal with customer service over a defective bike, dismantle the bike, ship the bike back, re-order another bike and re-assemble that bike again just for the heck of it

Quote from: Radding Along on February 03, 2022, 11:05:13 AM
I would still ask Rad where the closest service center is located in regards to your location. It's possible you could have one locally and they could fix the problem pretty quickly.

If they don't have a service center local to you, more than likely they can point you to a local bike shop that Rad has a relationship with and they will take care of the warranty work.

At the very least, you will have the answer to where to go for warranty repairs with the replacement Rad bike.

Hello
Sincerely appreciate the information. but unfortunately the controller specific to the RadCity 5 Plus is not in stock anywhere in the USA and unavailable for the foreseeable future.  I'm just waiting for Rad's team to officially permit me to return their defective bike in order that I may order another. Thanks again...

Quote from: Radding Along on February 03, 2022, 07:17:14 AM
It very well could be the controller, but there a few steps you could take to try to solve the problem first.

1. Unplug and re-plug all of your electrical connections. That means all of the connections off of the controller, inspecting the pins to be sure they are all there and sticking straight up. And then do the same with the connections around the handlebars.

2. If the above does not solve the issue, unplug the headlight and test the taillight. If the taillight is not fixed, try the opposite. Unplug the taillight and plug-in the headlight.

If none of that solves the issue, Rad may send you a new wiring harness and display first to test. And then a controller if those items don't fix the bike.

Have you checked with Rad to see if they have a service center in your area?  What state are you in?

Thank you for your reply-
I have no idea what happened to my new bike. Never worked out of the box. I have contacted Rad and requested a return since the bike has less than 1 mile. I'm using their 14 day return offer. I'm not dealing with replacing parts and trouble shooting  on a brand new bike that is only three day's old.
Customer service suggested probably an issue with Controller, but they had none in stock. Hopefully management will listen, reply and accept the return and I'll buy another. So far customer service is nice and I just hope this doesn't happen again. Not what I was expecting from Rad Power Bikes.

Having issues with my RadCity where the brake lights do not illuminate when brake lever is pulled and the headlights turn on and off by themselves.
Are these issues related to the Controller?
What issues arise when the Controller is defective ?
Thanks

Obviously, there is no such thing as no-flat tires, but what do you electric guys do in order to minimize flats.
As an old road cyclist, I have used the following-
Tire Slime sealant
Inner liner
high quality tubes
Puncture-resistant Tires and Tubes
increase tire pressure to maximum level & quality tire pressure gauge
avoid all areas subjected to construction debris such as nails & glass
high quality rim tape
always inspect tires before each ride
minimize riders weight, easier said than done
Convert to tubeless
Ride with your cellular and cash, just in case

Any other ideas    Joe Florida  Thanks

Just waiting for delivery of my E-bike and was wondering if anyone ever transports their e-bike "inside" of their vehicle.
One of my vehicles is a CRV and although the bike will squeeze into the trunk, just wondering if anyone had any
guidance or experience. Thanks