I've read that Rad Power Bikes support is very good, but so far I don't see that. I need a few parts for my newly acquired 2017 Radwagon, contacted support using their form, but no response so far. I would understand that if it was a part for a vintage car that had to be special ordered from France or Italy, but Rad Power Bikes is right here in the United States of America, and unfortunately these parts can't be ordered from any other source because they don't publish what's used on their bikes.

If I need a part for my Bafang-powered bike, I can order that in a few minutes, even though that stuff is also made in China. Which, since I'm frustrated anyway, is the reason I would never buy a Radwagen V4. Imagine having to pay a ransom for 22" tires from a horder in Khazachstan because Rad Power Bikes decided to move to yet another size with the V5 or V6 and don't support "legacy" bikes anymore.

So here's my question: how long does it usually take to get a parts response from the good people at the Rad Power Bikes team?

Hi Y'all!

Rad Power Bikes has now Radwagon V4 out, the one with the tiny wheels.
But what's the evolution of the Radwagon?

I know that the 2018 model year brought the switch from a steel frame to aluminum. 2019 was pretty much unchanged. Along the way they eliminated 12 of the gears by going from 3x7=21 to 1x8.
2016 and 2017 were available in blue. As far as I know, all of those are called Version 3. So what about V1 and V2?

Mystery . . .