I am planning on buy new e-bike for my wife and myself and a key concern is customer support after the sale has been made should any problems arise. I have sent e-mails on 4 occasions to Rad Power and none of them have been answered after several weeks. I finally phoned them and spent more than half an hour on hold to get to a person.

Curious as to how much success others have had in contacting and receiving help from Rad Power.

With the eventual purchase of the presently out of stock RadRunner Plus I know that I will be removing the rear passenger seat and installing something like the Wald Sports folding rear basket in its place. This will allow for replacing the seat with a Brooks "Cambium" C19 carved saddle.

Can anyone tell me whether the seat post also needs to be replaced and suggest a good one to buy?

Thanks