A label was created on June 24 at their warehouse in Sumner Washington, so this battery was not shipping from China.
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#2
Rad Modifications / Seems like I'm getting the runaround...
July 16, 2021, 02:57:07 PM
My wife's RadCity ST battery died over a month ago. The bike was still in warranty, so, after I completed a few tests to confirm the problem, the Rad Power support team authorized a replacement battery. This was on June 18. On June 24 I received notification that the order for the battery had been placed. I was given a FedEx tracking number... and nothing has happened since. According to FedEx, the a label was generated, but the battery has not left the Rad Power warehouse.
I've called several times to see when it would ship.
My wife has called twice.
I have written a couple emails.
--I've been told that the delay could be due to Covid (not sure what that meant, since the battery was in their warehouse.
--I was told to contact FedEx, but they say the package was never scanned by them, so nothing they can do.
--I've been told that since Lithium batteries are classified as hazardous material, they take longer to ship, which I don't dispute, but not almost a month, especially since I was told that a number of batteries were in stock.
And if I were to buy a battery from their website, it says that 7-10 days is the standard time between ordering and shipping.
So I can come to no other conclusion but that there was some kind of mix-up at the warehouse and no one has made the effort to get to the bottom of it, even if it means cancelling that order and re-ordering the battery.
At my wits' end...anybody have any suggestions?
I've called several times to see when it would ship.
My wife has called twice.
I have written a couple emails.
--I've been told that the delay could be due to Covid (not sure what that meant, since the battery was in their warehouse.
--I was told to contact FedEx, but they say the package was never scanned by them, so nothing they can do.
--I've been told that since Lithium batteries are classified as hazardous material, they take longer to ship, which I don't dispute, but not almost a month, especially since I was told that a number of batteries were in stock.
And if I were to buy a battery from their website, it says that 7-10 days is the standard time between ordering and shipping.
So I can come to no other conclusion but that there was some kind of mix-up at the warehouse and no one has made the effort to get to the bottom of it, even if it means cancelling that order and re-ordering the battery.
At my wits' end...anybody have any suggestions?
#3
Service & Repair / RadCity battery not charging
June 17, 2021, 03:23:23 PM
My wife purchased a RadCity step-through last July. The bike has 740 miles on it. Today, after charging it for four hours, the battery has not gained any charge as indicated by the bars on the controller. The battery charger displays one red light and one green light when it is connected to the battery as she attempts to charge it, the same as when the charger is not connected to a battery. I have a RadCity as well, and when my bike is charging I see two red lights on the charger, which I assume is the correct display until the battery is charged. We've swapped chargers, but that hasn't helped. Any suggestions for us? Hoping the battery has not gone south...but not very hopeful right now.
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