Hello,

Does anyone know of a place to buy a rear fender and the wiring for the tail light for a Rad City Step Thru 3? I mean after market or DIY solutions.

The rear fender replacement has been out of stock from Rad since at least April 7. I'll spare the details because I'd end up ranting about this experience but long story short, Rad is telling me that I need to replace the rear fender and its wiring before moving onto the controller and wiring harness for my non-functional bike.

I feel so scammed right now that my $1500 bike is completely non-functional and I was told there's no possible solution besides waiting for the fender to be back in stock someday.

Hello,

My Rad City Step-Thru 3 automatically shuts off within seconds of being turned on. The battery is fully charged but the LCD screen displays one blinking block for the charge. Then, bike shuts off.

I tried all of the troubleshooting steps here: https://radpowerbikes.zendesk.com/hc/en-us/articles/360046016954-Troubleshoot-a-Bike-that-Won-t-Turn-On-bikes-with-external-battery-#!

I also replaced 40A fuse on the battery. None of this fixed anything.

The LCD display does *not* display any error codes, nor does it behave strangely.

Has anyone experienced something similar to this or have any suggestions? Rad has been ignoring my ticket request for over 3 days.

Hello,

My Rad City Step-Thru 3's battery is fully charged (verified by the battery gauge indicator and the charging block). However, when I turn on my bike, the LCD screen displays one blinking block for the charge, to indicate no charge remaining. The bike automatically shuts off within a few seconds.

I tried all of the troubleshooting steps here: https://radpowerbikes.zendesk.com/hc/en-us/articles/360046016954-Troubleshoot-a-Bike-that-Won-t-Turn-On-bikes-with-external-battery-#!

I also replaced 40A fuse on the battery. None of this fixed anything.

The only thing that's out of the ordinary is that the wire tubing that connects to the brakelight is broken in 2 areas where it feeds through the rear fender at the back. However, the wire itself looks completely fine (I'll protect it before I ride again) and the brakelight turns on and functions normally for the brief time that my bike stays on before the bike automatically shutting off.

To be clear, the LCD display (before it automatically shuts off) does *not* display any error codes. It still shows the mileage and speed assist setting, and it does not flicker or act strangely. It simply looks how it should if the battery was out of charge (but the battery is fully charged).

Has anyone experienced something similar to this? Rad has been ignoring my ticket request for over 2 days and I was kept on hold on the phone today (couldn't get through), so any help would be greatly appreciated. Thanks for reading!