We have two almost new City 5+ bikes, one white (wife) one black (me). We live on the Kona coast of Hawaii which bikes we had to ship over ourselves, since Rad doesn't ship or mail bikes or parts to Hawaii or Alaska.
Both bikes have been working fine, and were in placed in storage for a month (due to a non-related injury).
This morning we started on a ride and the white was getting no power to the motor, black worked fine. Rad support walked us through testing. We disconnected and cleaned all the brake, brakelight, and motor connecters, which cured the problem.
We set off on both bikes. While still in our driveway, about a 100' ride, we stopped so I could help wife adjust her seat. I was stopped for one minute to make the adjustment on white, without turning black off.
When we started off, black has no motor power.
Back to Rad support. I've snapped the brake levers, disconnected every circuit, cleaned the connecters, and reconnected them. No results, black still has no power. Displays work as should, and I've have never had an error code.
I find it plausable that this relates to our proximity to the ocean (approx 100') and that both bikes acted the same way. What has me confused is the white bike was dead first, and black bike fine ... one minute later, the opposite. Cleaning the brake and taillight connecters fixed white, but not black. I can't imagine that there would be simultaneous failure (one temporary) of a major component on BOTH bikes with exactly the same symptoms.
I also can't imagine what the problem is.
Any ideas out there in Radland?