Apparently there was a forum on this topic from back in 2020 where users were concerned over shipping times that were in excess of two weeks or more, it took a couple months to deliver according to some members. However this is an old forum from back in 2020 when Covid was worse and California was having wild fires so I'm wanting to know if these kinds of long waits are common today. The best way to do that I figure is to just ask the members here how long it took for their Ebike to be delivered.
I ask this for a few reasons. I live in an apartment complex so I absolutely want to be here when my RadCity 6 Plus arrives. The tracking hasn't updated in 5 days which is what worries me.
In February, I ordered one Sunday afternooon, the box was on my doorstep Tuesday morning. Seriously. I got an alert that evening from FedEx saying that it was coming in a couple of days. Talk about under promise; over deliver! That said, my subsequent rack purchase took forever, but that was when their international shipper shut down after being ransomed by hackers, so that doesn't count.
Quote from: MikenetRB on April 12, 2022, 12:42:41 PM
Apparently there was a forum on this topic from back in 2020 where users were concerned over shipping times that were in excess of two weeks or more, it took a couple months to deliver according to some members. However this is an old forum from back in 2020 when Covid was worse and California was having wild fires so I'm wanting to know if these kinds of long waits are common today. The best way to do that I figure is to just ask the members here how long it took for their Ebike to be delivered.
I ask this for a few reasons. I live in an apartment complex so I absolutely want to be here when my RadCity 6 Plus arrives. The tracking hasn't updated in 5 days which is what worries me.
I ordered my MiniST2 for USA delivery on March 5 2021 and was forecast delivery for mid-April. It showed up five days later on March 10! This was great, except that I was in the middle of moving, ordered with April delivery in mind after the move was finished, and had to scramble to get it safely secured until I had time to get it on the road.
The rack, on the other hand, ordered at the same time took another 5 or 6 weeks to arrive, which seems to be typical for Rad racks. ???
I received my Rad Expand 5 in about a week (shipping to Florida). But .... the accessories are going on 4 weeks. Extra battery has still not shipped.
I was beyond lucky. I ordered on a Thursday a week ago to have it built and delivered by RAD Mobile from Portland. It was at my house the next morning at 9:00 AM. Unreal. I figured it would be weeks. Turns out the Mobile group has quite a number of RAD's ready to go once an order arrives.
Ordered in August, got it in November.
I live in BC Canada and I ordered my RW4 April 9, 2021. It arrived July 9, 2021. Rad was very patient with me during the shipping process as I naturally had some concerns.
The shipping process for some accessories was almost the same. It took months to finally receive most of them. We (Rad and I) eventually cancelled one of the items I ordered as it was never in stock and it's been six or seven months since I ordered it.
For everyone out there, patience will be necessary as I don't think things are going to be back to normal. At least not for a very long time.
Perhaps I'm getting lucky too, the tracking has updated and it says my bike will be delivered tomorrow by the end of the day but we'll see. If that's right my delivery will be getting here 8 days after it shipped out. Same with the attachment bag I ordered. Coincidentally that's supposed to be here tomorrow too but by UPS delivery rather than FedEx.
Seems in many cases the accessories take much longer than the actual bikes do.
My Order of 4 CST Big Boats took 3 weeks and my spare battery took almost 2 months despite both being "in stock" and living in Oregon.
Took about 3-4 weeks for my Radwagon to be delivered and I can't say that they were exactly professional with their estimated time, or the delivery date and the tracking was to forget about.
I'm now waiting about a month for the Conestoga to arrive and have received not even a shipping information and that is after I've already asked for an update.
I ordered a Rad City 5, an Abus frame lock, and an Abus chain on March 26, 2022. Results thus far:
Abus frame lock: delivered March 31
Rad City 5 and Abus chain: received first shipping notification April 12; tracking not yet available
Customer service has been responsive, but they missed the 10 business day window for shipping and it's not yet clear that anything more than a shipping label has been printed.
I can update later when it arrives.
If no shipping during the 10 business days, it must be free for you !!!
https://radpowerbikes.ca/products/front-rack?variant=30305914716247
Just to update the group my bike did end up arriving 8 days after it was shipped.
Not bad considering how crazy things have gotten with shipping companies and supply chain issues 👍
One week...
I ordered 2 RadRunner Plus's last Thursday April 7th and order confirmation said to expect up to a 10 day delay before shipping. Today I received this email from Rad:
Hi Brent,
We want to take the time to say thank you for choosing Rad Power Bikes. We are excited to have you as a member of this community and hope to get you up and riding as soon as possible.
As you may know, over the last two months our fulfillment partner has experienced system issues. This has resulted in shipping delays as they manually process orders. We're pleased to share that their systems are now back up and running. We are all working hard to catch up on a backlog of orders placed during that time and are estimating your order to ship in the next 20 days.
Once your order ships, you will receive the tracking number and ways to manage your delivery via email.
In the meantime, feel free to reach out to our Customer Support team at any time from 7am to 6pm PT at 877-299-9404, ext. 1, or submit your request in our Help Centre and we'll get back to you as soon as we can.
Please know that we are dedicated to delivering your order as soon as possible, and greatly appreciate your patience and understanding.
The Rad Power Bikes Canada Customer Experience Team
I've ordered 30 March Have received 19 April..... So far so good...
Ordered two RadCity 5 ebikes on March 3rd to be shipped to a Canadian address. At time of ordering it indicated that there were delays in shipping but the bikes were in stock and would be shipped "by April 11th". It's now April 24 and still no word on shipping, much less delivered bikes.
For the record, accessories that were also ordered at the same time were received on March 17th.
I feel your pain. Ugh.
Quote from: Mark T on April 24, 2022, 01:56:34 PM
Ordered two RadCity 5 ebikes on March 3rd to be shipped to a Canadian address. At time of ordering it indicated that there were delays in shipping but the bikes were in stock and would be shipped "by April 11th". It's now April 24 and still no word on shipping, much less delivered bikes.
For the record, accessories that were also ordered at the same time were received on March 17th.
Update on my order:
Ordered Rad City 5, Abus frame lock, and Abus chain on March 26, 2022
Abus frame lock: delivered to Velofix March 31
Rad City 5 and Abus chain: delivered to Velofix on April 20
Velofix assembled and delivered bike: April 29
I'm up and running now. Just a little over one month.
It's been 5 days since I ordered and it was supposed to arrive today, but just received an email saying it'll be delivered tomorrow.
Quote from: Mark T on April 24, 2022, 01:56:34 PM
Ordered two RadCity 5 ebikes on March 3rd to be shipped to a Canadian address. At time of ordering it indicated that there were delays in shipping but the bikes were in stock and would be shipped "by April 11th". It's now April 24 and still no word on shipping, much less delivered bikes.
For the record, accessories that were also ordered at the same time were received on March 17th.
This is an update on my April 24th post. Still no word from Rad on a shipping date. I called them a week ago and was told maybe mid-May. It's now 65 days since I ordered.
Rad has warehouses in Seattle and the southern east coast. In addition, I think they may be starting to ship from California as well.
Depending on where you live in the US, the bike will ship from the closest warehouse. With that said, as the season heats up, the closest warehouse to you may be out of stock of a particular bike. So your bike is drawn from another warehouse where the bike may be in stock.
In regards to accessories, the same scenario happens. For example, if you live in Florida and the bike is in stock in the east coast warehouse, it will ship from there. But if the accessories are only in stock in Seattle, then Florida has to wait for the accessories to travel across the US from Seattle. That's the reason why you may receive the bike sooner than the accessories. Or receive the accessories sooner than the bike.
Rad uses FedEx ground to ship their bikes. FedEx is all over the board on deliveries. But one thing is universal. FedEx posts a scheduled delivery date when they receive the product from Rad's warehouse. But the actual arrival date is typically updated to a day or two later once the package gets closer to your region. Granted, once in a while they meet their original delivery date, but in most cases they don't.
FedEx often shows a package stuck in a transfer FedEx facility for two or three days. Then all of a sudden the package shows that it's on the other side of the country. Yup, FedEx struggles to show actual movement on some packages. So don't fret if the package shows it's sitting in Spokane for a couple of days. More than likely the scans haven't been updated, but the package is moving right along.
Rad uses UPS for a lot of the accessory shipments. They do seem to be a day or two slower than FedEx.
In Rad's defense, they ship like clock work. It's FedEx and UPS that throw the cog in the wheel when it comes to long delivery times. It's out of Rad's hands once the shipper has the product.
Considering their price point, Rad is the best. Things get delayed - but in the end they took care of me.
I got a brake lever failure. They were delayed in getting it to me. I asked them about it and they told me to just buy one and they reimbursed me. Then, they sent me another lever when it was back in stock again.
In the end, I am happy.
Went to Huntington Beach CA pop up store but they were only offering assembled bikes. Ordered a city 5 plus on May 20 and received it today May 23 in the AM and had it assembled by 11:00, Did Brake break in procedure then removed battery for charging Shipped from Chino CA.
Shipped to Canadian address, ordered two radrover 6 plus bikes August 2021 received January 2022. Length of deliver was expected due to covid and hard time getting components. Rad staff were very helpful, understanding and the responses by staff were very quick and answers were within a day max. Love the bikes and am enjoying them very much.
I ordered this past Wed (5/25) and received my Radrunner 2 in MD on Sat (5/28). Rode it today.
We live I Ontario Canada and received a RadRover 6 ST and a Radmini 2 ST and several accessories,
and received everything 8) in 2 weeks in great shape as packaging was heavy duty and superb.
Was surprised how fast we got everything and the quality of the products. :