Grateful that they sell parts but shipping takes forever. 4 orders now and each one takes longer. Latest order for a part in stock which they said will ship the next day, has a tracking number, but hasn't been scanned by shipper after 7 days! If you have a shipping problem you need to email help center which can take up to a week to hear back. I know because I've submitted 3 tickets for various reasons and they are so backed up you almost forgot you submitted a ticket. Need to find an alternate source for parts because they must be under staffed at this point or?

Not worth the hassel of trying to figure out. Ordered new one because I'm possitive its broken.

Thanks!

We have 2 Radcity bikes so easy to compare one to another. One quit shifting and stays in 7th gear. Thought it was cable or needed adjustment but all that stills works as it should if cable is loosened. Problem is in shifter because it doesn't hold a position when down shifting. The other bike works perfectly and you can hear clear clicks up and down shifting with cable loose. Not so with the other shifter. The lever moves but doesn't click into each gear. Anyone have a solution, or do I have a broken part inside shifter preventing it from holding a gear. There must be a pawl or something inside to keep it in each gear.

Sold

Never mind! RadRunner fenders now available so ordered today.

Posted a wanted ad in classifieds. My new to me RadRunner came with a front fender, but no rear fender. Rad is out of stock on the fenders, but I found a rear RadMini fender somewhat close to me. They do mount differently, but looking at the pictures they appear to be the same except for the mounting. Not sure how long Rad will be back ordered on the Runner fenders so was thinking of taking a chance the Mini fender. Too muddy and wet to use in PNW right now without fenders and I really want to ride it.

Bump for fender

Deleted

I was tired of multiple punctures and flats so 2 weeks ago I bought slime inner tubes. So what happened? I got another flat! The puncture was small and all the slime did was go right through the pucture.and onto the rim.. What a mess, so I threw them away today and will go back to conventional tubes, but will try a liner next and hope that works.

Customer support is extremely busy and never got back to me. In the mean time the issue is now solved and everything is working as it should. I did nothing except remove the rear wheel to fix yet another flat tire. After 0utting wheel back on, putting battery back in, I tried everything and it all works. This may not be the issue but I'm wondering if the contrl buttons are water proof? The b8ke was ridden in the rain several times and the last few days have been dry. Just a thought.

Bike is stock and customer support was  ontacted today. I'll report back when resolved.

My wifes Rad City with 1750 miles has many issues. Before going any further all connections have been checked multiple times and the battery is fully charged. Here's the issues.
1. Turn key to on and then push LCD contol middle button toturn on display. Display turns on but pushing the middle button again does not turn off display. You need to turn key off for display to yurn off.

2. Pedal assist goes up by pushing top botton, but does not go down by pushing bottom button. Must turn bike off with key to reset pedal assist to 1.

3. Pushing middle and top buttons does not turn on headlight or taillight.

4. Pushing middle and top buttons puts LCD screen into program mode and displays "prgrm" and below that it displays "1435".

Anyone ever had these issues?

I wasn't familiar with them either and came across it by accident while looking for a solution. I had the basket bolted directly to the rack but didnt want it on most of the time.

Made a basket from spare Cedar fencing, plywood, etc. Used an MIK adapter that fits the stock rack and is a quick release when not in use.

Yes, our bikes had the supposed puncture resistant tires. They obviously aren't very resistant as we've had at least 14 punctures plus the tread was literally worn out by 1700 miles. So I replaced the tires with 26 x 2.0 HARDROCK'R with flaxjacket, and went with Slime tubes. The tires fit great and ride smoother, but time will tell. If I can go 500 miles or 4 weeks without a puncture I'll be a happy rider.