UPDATE: Matter still not resolved.
After days of no communication they had me resend the requested pictures...
...did they lose the first batch or is this a stall tactic?
Still have not ridden my new Rad5

Quote from: Adams on July 14, 2022, 05:26:06 AM
I have a battery that looks like it won?t charge anymore. Got the bike just 2 months ago.

Rode last night and pulled the batter to charge it. Got up this morning and the battery level had not changed. Charger light is green.

Threw it on my wife?s charger and it has the same issue - charger shows green but the battery has only 6 bars.

The battery will power up the bike and run.

I?ve always used the correct plug in sequence (battery to charger, then charger to outlet) when charging.

Any ideas on what gives? Sounds like the internal fuse went but I have no idea how that could have happened.

I'm having the same problem with my brand new 5. My battery won't charge. I have not got to ride the brand new bike yet
because the battery stays at 4 bars while the charger gives the green light.

I contacted Customer Service. After several days they got back to me and requested several pictures and a video
which I sent to them but I have not heard back from them. Sucks to have a brand new bike that I still haven't
been able to ride and they are dragging their feet.

If they don't replace the battery this bike is useless and I will have to return it along with the $600 worth
of accessories I bought.

Quote from: jcvdd on July 13, 2022, 03:52:06 PM
Hello -
Having an issue charging my Rad Semi-Integrated Battery Pack. Battery does not charge.
While the Rad Semi-Integrated Battery Pack is connected to the Rad Battery Charger in order
to charge the battery, the light remains green and does not go to red while charging.
The Rad Battery Charger does work. Any ideas??? Thanks

I'm having the same problem. My battery won't charge. I have not got to ride the brand new bike yet
because the battery stays at 4 bars while the charger gives the green light.

I contacted Customer Service. After several days they got back to me and requested several pictures and a video
which I sent to them but I have not heard back from them. Sucks to have a brand new bike that I still haven't
been able to ride and they are dragging their feet.

If they don't replace the battery this bike is useless and I will have to return it along with the $600 worth
of accessories I bought.

Mine was delivered a few weeks ago and the battery won't charge.
Customer service took days to respond and then they wanted several
pictures and a video of the defects. I sent all that in but have not heard back from them.

Can't ride my brand new bike because I can't charge the battery.

I will let you know if they eventually send me a working battery or if I have to return the bike and
all the accessories I ordered with it.

Quote from: Broton on May 22, 2022, 04:31:45 PM
So I?ve been considering this new Rad bike. 

But I have read a number of reviews of the bike coming with faulty parts.  Battery not working after 1 use, break line broken, non functional, good for a few spins and then quits.  Replacement parts being sent out and not helping, or waiting for parts to arrive for long periods of time.   But also a number of positive reviews....  but it?s the bad ones that cause concern!   

So my question is...  is there a problem with this new bike?  Rush to produce for high demand equating to more mistakes?  Bad parts due to supply issues? 

What are the thoughts on this?