We received our 2 white step throughs this past Friday. Assembly went fairly easy wit no real insures. The bash guards protecting the derailleur were pushed in on both, but as stated in the Rad assembly video I simply pulled them out and straightened them. Late Saturday we finally got a chance to test ride them, that's when I found out the my derailleur had problems. When I shifted out of 7th gear down to say 3rd there was no problems. But, when I shifted down to 2nd it continued to 1st and then jumped the chain off and jammed between the 1st cog and the motor and jumped the crank sprocket. Had a hell of a time getting the chain back into place. Apparently the derailleur took a pretty hard hit and the bash guard was considerably bent over compared to my wife's bike.
Met the FedEx driver in my driveway were he had one of the boxes out of the van already and on it's side and was about to roll it over so the box would be up side down. I ripped him a new one, and he really didn't shit that a $2000 bike was going to be up side down.
Anyway I'll be calling customer service tomorrow and see how they will proceed with getting the derailleur re-calibrated, my guess would be through Velofix or the like. Curious to hear if anyone else has had this situation. Thanks, Chris
Met the FedEx driver in my driveway were he had one of the boxes out of the van already and on it's side and was about to roll it over so the box would be up side down. I ripped him a new one, and he really didn't shit that a $2000 bike was going to be up side down.
Anyway I'll be calling customer service tomorrow and see how they will proceed with getting the derailleur re-calibrated, my guess would be through Velofix or the like. Curious to hear if anyone else has had this situation. Thanks, Chris
I thought they all were shipped out of Seattle???