The plastic Stem mount that holds the middle LCD screen on my RADRover 6 step-thru to the handle bar snapped on one side so I called to find out how to order a replacement. The rep who answered the support phone said they were sorry but they do not sell that plastic piece but would be happy to order me a new LCD screen for $109.
Long pause while I found my mental footing to respond to him, I then said "you've got to be kidding" you want me to buy a new LCD screen to fix the cheap plastic mount that you sold me to begin with. I then asked him if that was the stupidest support response he had ever suggested and he agreed it was.
I have always had mixed feeling about the company and their lack of physical support but now I am on a mission to make sure that everyone who is considering a purchase look for a company with better support.
Oh one other thing they don't even list this LCD screen in their accessories.
Long pause while I found my mental footing to respond to him, I then said "you've got to be kidding" you want me to buy a new LCD screen to fix the cheap plastic mount that you sold me to begin with. I then asked him if that was the stupidest support response he had ever suggested and he agreed it was.
I have always had mixed feeling about the company and their lack of physical support but now I am on a mission to make sure that everyone who is considering a purchase look for a company with better support.
Oh one other thing they don't even list this LCD screen in their accessories.