Hi all, new owner here with a chain skip. Having been a BMX and mountain bike racer in my youth I am very familiar with chain skip. Because Rad uses verticle rear dropouts you are unable to adjust chain tension. Hence, the separate chain tensioner. Because using a tensioner reduces the chain wrap around the rear cog you are in contact with fewer teeth which allows the chain to pop off at high torque levels. The freewheel that Rad uses is pretty poor quality and the teeth are not finely machined.
They have told me to fix the prob by removing 2 links from the chain but that is a bandaid fix. If the shorter chain solves the prob then why is that not done from the factory?
What it really needs is a high quality freewheel. They have told me that swapping the freewheel would limit warranty coverage for those parts, but I will just keep the old one handy.
This is a bit disconcerting because I bought a Rad bike based on the word of mouth reputation of eing well built. I guess an extra buck must be worth risking their reputation.