News:

Welcome Rad Power Bike owners!

Buying a Rad Power Bike? Support the forum and use my affiliate link: https://bit.ly/2VMSVHl

Be sure to sign up for a free account to see posted images.

Note: To help support to ongoing costs of running
the site we use Amazon affiliate links.

Main Menu
Menu

Show posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.

Show posts Menu

Topics - Amocat07

#1
General Chat / Is Rad Going Out of Business
May 02, 2023, 08:59:44 AM
I live in North Idaho and have tried calling customer support for the past 6 days,  including every dealer in North America, tried their chat line, e-mail and anything else I can think of, to no avail.  Has anyone actually gotten through and talked to live person?    I know there have been a lot of layoffs over the past year, do I need to drive to Seattle to get any help?
#2
RadCity / Loss of battery power
March 30, 2022, 01:06:57 PM
At 70-100% charge, my radcity 5 plus standard frame has no problem going up 300' fairly steep hill to my driveway.  Can reach 9 - 11 mph, in 3rd gear and cadence of 60-80.  Came home this AM, battery showed 30% and bikes max speed was 4-5 mph in 2nd gear and cadence easily 100. Does that seem right to anyone?
#3
RadCity / 150 Miles in 5 Days, Excited and Disappointed
February 10, 2022, 10:17:20 AM
Got 2 Radcity 5 Plus bikes last Saturday; so far, I'd give the bicycle shop that put them together with a D-, the quality of workmanship on the Radcity is a C- while the Step-Thru appears to be better.  I have been overall pleased with battery life, still breaking in but to do a full charge from <10% is a full 7 hours.  Charges from 40-60% take several hours as well but we're talking about lithium batteries so nothing unusual there.  On a full charge, I was in the range of 70+ miles, mostly on 0, 1 and 2 power assist levels with sporadically hitting the throttle to cross busy streets;  I gear up to 5,6, and 7 for most rides, and I probably average 15 - 16 mph. We're pretty flat here but winds have been 10-15 and higher for many of the rides. Support has been mostly positive, I've used e-mail, ask a question using their webpage, and called directly.  Most of the time, with email or ask a question online, I'm directed to videos that do a decent job of helping; however, when it doesn't help you're back online or on the phone which just takes more time.  I have identified one semi-major issue on the Radcity and surprisingly, they have not responded in a timely manner. This was actually a phone call and I was both disappointed in the initial answer and there has been no follow-up since they said they'd get back to me.

I'm halfway to 80, 7 knee surgeries, 3 knee replacements (yes, 3), and going electric is my last shot at pedaling my way around.  It has been very encouraging and I hope that as the bike gets fine-tuned and the one outstanding issue is resolved, I'll be giving the Radcity high marks.  As of this writing, the Radcity has 157 miles and the Step-Thru is at 67.