Hey there everyone, first time posting as a RW4 owner for the last month or so. Needless to say I'm bummed about the news...
I wanted to clarify something, reading through the email I received today I'm under the impression that there are TWO issues to note.
From the email:
"Dear Nicolas
Thank you for choosing to ride Rad. We are so happy to have you as a part of our amazing community of ebike advocates. We?re sorry to interrupt your ride, but we have an important update about your ebike.
Last week we sent a notice to customers who recently purchased a RadWagon 4 ebike on or after June 1, 2022. Out of an abundance of caution, we asked them to stop riding while we investigated a potential assembly issue where the rim strip may be misaligned on some RadWagon 4 ebikes. This misalignment could cause the tube to pop early and damage the tire.
After further investigation, we identified another tire quality issue on some RadWagon 4 ebikes purchased which may lead to an increased risk of flats. Depending on the results of the inspection we ask you to conduct below, your RadWagon 4 may require replacement parts before it is safe to ride the bike again. We will be providing complimentary parts and service by a local ebike mechanic to repair both issues."
So for those of you who are choosing to follow the steps laid out by RP, it seems that for now every bike has a possible rim strip issue AND a sub-set of those bikes may also have a tire issue.
Please comment/clarify if anyone has heard differently through customer services (I haven't bothered to call-in yet, didn't seem to be much reason...)
I wanted to clarify something, reading through the email I received today I'm under the impression that there are TWO issues to note.
From the email:
"Dear Nicolas
Thank you for choosing to ride Rad. We are so happy to have you as a part of our amazing community of ebike advocates. We?re sorry to interrupt your ride, but we have an important update about your ebike.
Last week we sent a notice to customers who recently purchased a RadWagon 4 ebike on or after June 1, 2022. Out of an abundance of caution, we asked them to stop riding while we investigated a potential assembly issue where the rim strip may be misaligned on some RadWagon 4 ebikes. This misalignment could cause the tube to pop early and damage the tire.
After further investigation, we identified another tire quality issue on some RadWagon 4 ebikes purchased which may lead to an increased risk of flats. Depending on the results of the inspection we ask you to conduct below, your RadWagon 4 may require replacement parts before it is safe to ride the bike again. We will be providing complimentary parts and service by a local ebike mechanic to repair both issues."
So for those of you who are choosing to follow the steps laid out by RP, it seems that for now every bike has a possible rim strip issue AND a sub-set of those bikes may also have a tire issue.
Please comment/clarify if anyone has heard differently through customer services (I haven't bothered to call-in yet, didn't seem to be much reason...)