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RadRover 6 Plus Shipments?

Started by beelee51, August 17, 2021, 05:40:08 AM

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DandJ

Yes!  Just received two RR6plus ST's today, we ordered them about 8 days ago.  Pleased as the assembly was easy, batteries were fully charged and there was air in the tires.   Only one wrinkle;  The front break caliber on one bike hits the spokes, so I'm off to Rad's showroom here in Seattle tomorrow for answers.

Mori55


Rickyboy

#17
  UPDATE #2 : 
As promised I am back to let you know that I have heard back from someone at Rad E Bikes. 
I basically asked "RAD" about the different information coming out from customers on the availability of the Rad Rover 6 Plus, here on this forum. The following is quoted from my email from them.

"Hi -----------,

Thanks for following up and offering your constructive feedback.

I do see that your order  is estimated to ship by mid-October. Our US and Canadian orders are fulfilled from different inventory because of the regulations from each Country. For example, most of our US bikes host 750 Watt motors, while our Canadian Bikes host 500 Watt motors. Each order is fulfilled in the same country in which it was placed, so this is why shipping estimates vary from the US to Canada.

I am sorry that you were provided with some differing information regarding fulfillment on in-stock inventory across Country lines. We are a big team, and information does change daily regarding back-orders, but regardless I am sorry that your experience with our Customer Service has not been clear. We are always trying to do better, and appreciate you sharing your experience with us.

We take your feedback to heart and really appreciate hearing what our customers are looking for in our products and services. We'll do our best to ensure that your suggestions make their way to our team so we can continue to improve the Rad experience for everyone.

Please feel free to let me know if you have any other feedback, questions, or concerns. I'm all ears!
You are also welcome to check out our Help Center for quick answers to common questions anytime.
Have a Great Day," end quote.
---------
CX Specialist
Rad Power Bikes

So there you have it,...maybe this helps everyone understand why the RR6+ is available to some and not to others...at this time. How some states and provinces rank in respect to availability is something you can contact rad yourself about.  In the mean time I'll keep my fingers crossed that Rad has a fair plan as to how they distribute the available bikes, and that the date they say is when we can expect shipment. 


UPDATE :  after posting the post below, I thought I'd mention that I have now contacted the "help page" available on Rad's web site. I'm hoping it's not just a bot that is going to see it. I'm not convinced at this point that I'll get a response or any meaningful reply but I've asked for some clarification on the differing shipment and delivery information we are all getting and posting here.
I attached links to this site and the threads so they can see for themselves what people are saying. Again I have no reason to have faith at this point BUT "where you have no faith one needs to have hope".  I'll keep you people informed if and when I hear anything in response to my email to Rad. 


Well I'm going to jump in on this thread...I started another thread asking about delivery issues and if we can expect delays
{due to manufacturing }

Anyway.... I see others are claiming to have received their new Rad Rover 6 plus, regular and step through models. Good news !!. I'd like to know how many that HAVE received the RR6+  live in the USA and who is in Canada. Personally I live in BC Canada. and like "SookieWasHere"  have a "shipping date"  of  BY October 18th. .... after hearing about some people saying they have their RR6+ already and some saying they are available in store in San Diago USA ...I called the retail store in Vancouver BC Canada. The person there told me that the RR^+'s were "not available anywhere in the world".  ....So there's my story ! I have not received ANY news on my order of 2 Rad Rover 6 plus's.  Just a personal request to those taking the time to read and maybe respond to future posts here, would you please mention which state or province you are residing in...please ??  It will help to see WHERE the bikes are actually being distributed to.




Like I said in "MY" separate post...I'm sure Rad E Bikes monitors these forums to some degree and are aware of their customers concerns. So it would be nice if someone on behalf of Rad Bikes would sign up and give us some REAL information. It would set customers at ease and would alleviate some of their many calls that they MUST be getting. 

bruntoj

Ordered 6+ ST charcoal on 9/4/21.  No news so far.


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100%Cal

I was down at the Imperial Beach Radpower store last week and was able to score a 6plus for myself and a friend plus both our ladies got 6plus step throughs. The store manager wasn't really clear on when all the back orders were coming in but he said soon! They had several Step throughs in stock but in white only!

bruntoj

6+ ST charcoal changed to shipped/label printed today.  The rear rack changed to this about a week ago.


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Dallas1958

I ordered mine in August. It's supposed to be here Thursday, Sept. 30. I thought it was shipping then. But that's ok!

Mori55

Ordered mine on July 23. Just got a noticed it shipped today. Charcoal 6 plus rover.

Mori55

Actually it wasn't shipped. It was the rack that was shipped.

bruntoj

Just received my 6+ Charcoal step-through today.  Ordered on September 4th when the estimate said September 30, so I'm very happy.


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Mori55


Webfor65

I ordered 2 RR6+. Got bounced around on shipping date. Ordered 2 and received them 4 days apart. HMM. any ways, assembled this first one as per instruction by myself. a little bit of a struggle. On the 2nd one I revised unpacking by standing on end, open the bottom, moved flaps aside, set box back down and lifted box off. Very simple an easier.

Radding Along

Apparently the Rover 6 Plus has been very popular. I suspect the delay in your second bike was due to shipping the second bike from a different warehouse. That's a whole lot better than receiving the first bike, but waiting months for the second bike to arrive due to it being out of stock.  😀