I finally decided to order E-bikes for my wife and I. Order placed August 3rd for the RadRover 6 plus. Has anyone received their RadRover 6 plus yet? I'm curious how close their estimated date of September 30th is for shipments? The date hasn't changed since I placed my order. Since they just released this new version of the RadRover in July it makes sense they have a lot of orders coming in and who knows what kind of supply challenges they are faced with.
I'm in the same boat as you. Hoping they ship sooner.
If you're anywhere near San Diego, the Imperial Beach store has these in stock now for their grand opening. Purchased two charcoal step-thru's today. Just posted a Day-One review on another thread.
Quick update: I just got a shipment notice on 8/30 for the step-thru RR6+ I ordered on 8/3, so good news is they are shipping earlier than the 9/30 estimated date. This bike will be for my wife who is 125ish lbs should be plenty power for her. Still no update on the regular RR6+ for me but will hopefully ship soon. If anything this will give me some time to learn her bike with assembling and getting her to practice with it. Both 1st time e-bike owners.
Just FYI... waiting for mine here in Canada (RR6+) and the website indicates shipment on Oct. 18... since July:
RadRover 6 Plus
Electric Fat Bike
Color:
Charcoal
Ships: Estimated by Oct 18th
Price:
$2,399 CAD
Add to Cart
Yes, date change here in the USA. They must have just changed the estimated date to 10/15 recently.
"Ships: Estimated by October 15th"
Ordered the older Rover on June 22nd, and updated the order to the RR6 Step through on July 21st. Still no guesses on when I'll see it. In Michigan, the summer is almost over. Guess the earlier order didn't help get the RR6 any sooner. I'm starting to wonder about Rad if people are getting theirs already, in the store or not.....
Update - I checked on the "order status" via their email system, indicating I was going on vacation and wanted to know what I could expect. I got a reply after a couple days, and, you guessed it, they said they were going to ship it when I was on vacation. So I let them know the days I was gone, and then their story changed. They said, actually, it had already shipped. Tracking number provided, etc. Never did get the normal notification that was supposed to occur when it shipped. Of course arriving while I was gone. Luckily I can place a vacation hold with FedEx, so unless something else goes wrong, I'll receive it when I get back. I see there was a post in the General chat about "Delivery notices are BS". Seems to be the case for me.
Hope they shipped the right color....
waiting on mine tooooooooooooooooooooo
Ordered my RP 6+ in Aug 8 and just shipped to me today on Sept 4. I live in SF Bay Area.
Received my RR6+ on Thursday September 2nd in Eastern WA. Super Happy!
Ordered mine on 7/24/21, a little disappointing to hear others received theirs already that ordered weeks afterwards, hopefully I'll hear something soon. If you received your Rad Rover 6 Plus, please spend a few minutes to tell everyone your thoughts, likes, dislikes, etc. in the reviews thread. Some information from buyers that received theirs would be good to hear for everyone.
I ordered mine 7/28 and have heard nothing at all. I see post where people have ordered a couple of weeks ago and received them. Pisses me off.
Ordered mine on August 12, got the usual delivery date of 9/30. But I got a ship notice on 8/31 and Fedex said it would arrive 9/2. I was going to be gone that day so I filled out a vacation hold on Fedex. Then I got a delivery notice from Fedex it would be delivered 9/7. On that day about 1PM I got a text and email saying my shipment had been delivered. But it had not. Waited until the end of day, still no delivery. Clicked on the "did not receive" link on Rad's website, sent two emails. No response to either yet. Tried the chat-bot on Fedex.com saying it had not been delivered, I got a reply it may take 5-7 days to figure it out. The next day I called Rad about 8:30AM, talked to a person, they said they would pass this to their shipments department. It's 7:30PM now, have not heard any update from Rad or Fedex. Very frustrated. Is this the kind of service I will get if I need a repair, etc? Not as excited about Rad as I was before.
Yes I've heard there are a lot of shipping issues as far as communication and what they say is happening vs reality. Too bad everyone isn't as good as Amazon. But I've heard other E-bike companies have similar problems so I don't think it gets better elsewhere. I wish you luck and hopefully you get answers soon enough. My RR6+ step thru is currently stuck in Illinois!
Received mine and did a live unboxing: https://youtu.be/zxkQYDj8Ykc
So far I am enjoying it though more testing needed!
Yes! Just received two RR6plus ST's today, we ordered them about 8 days ago. Pleased as the assembly was easy, batteries were fully charged and there was air in the tires. Only one wrinkle; The front break caliber on one bike hits the spokes, so I'm off to Rad's showroom here in Seattle tomorrow for answers.
What color did u get ?
UPDATE #2 :
As promised I am back to let you know that I have heard back from someone at Rad E Bikes.
I basically asked "RAD" about the different information coming out from customers on the availability of the Rad Rover 6 Plus, here on this forum. The following is quoted from my email from them.
"Hi -----------,
Thanks for following up and offering your constructive feedback.
I do see that your order is estimated to ship by mid-October. Our US and Canadian orders are fulfilled from different inventory because of the regulations from each Country. For example, most of our US bikes host 750 Watt motors, while our Canadian Bikes host 500 Watt motors. Each order is fulfilled in the same country in which it was placed, so this is why shipping estimates vary from the US to Canada.
I am sorry that you were provided with some differing information regarding fulfillment on in-stock inventory across Country lines. We are a big team, and information does change daily regarding back-orders, but regardless I am sorry that your experience with our Customer Service has not been clear. We are always trying to do better, and appreciate you sharing your experience with us.
We take your feedback to heart and really appreciate hearing what our customers are looking for in our products and services. We'll do our best to ensure that your suggestions make their way to our team so we can continue to improve the Rad experience for everyone.
Please feel free to let me know if you have any other feedback, questions, or concerns. I'm all ears!
You are also welcome to check out our Help Center for quick answers to common questions anytime.
Have a Great Day," end quote.
---------
CX Specialist
Rad Power Bikes
So there you have it,...maybe this helps everyone understand why the RR6+ is available to some and not to others...at this time. How some states and provinces rank in respect to availability is something you can contact rad yourself about. In the mean time I'll keep my fingers crossed that Rad has a fair plan as to how they distribute the available bikes, and that the date they say is when we can expect shipment.
UPDATE : after posting the post below, I thought I'd mention that I have now contacted the "help page" available on Rad's web site. I'm hoping it's not just a bot that is going to see it. I'm not convinced at this point that I'll get a response or any meaningful reply but I've asked for some clarification on the differing shipment and delivery information we are all getting and posting here.
I attached links to this site and the threads so they can see for themselves what people are saying. Again I have no reason to have faith at this point BUT "where you have no faith one needs to have hope". I'll keep you people informed if and when I hear anything in response to my email to Rad.
Well I'm going to jump in on this thread...I started another thread asking about delivery issues and if we can expect delays
{due to manufacturing }
Anyway.... I see others are claiming to have received their new Rad Rover 6 plus, regular and step through models. Good news !!. I'd like to know how many that HAVE received the RR6+ live in the USA and who is in Canada. Personally I live in BC Canada. and like "SookieWasHere" have a "shipping date" of BY October 18th. .... after hearing about some people saying they have their RR6+ already and some saying they are available in store in San Diago USA ...I called the retail store in Vancouver BC Canada. The person there told me that the RR^+'s were "not available anywhere in the world". ....So there's my story ! I have not received ANY news on my order of 2 Rad Rover 6 plus's. Just a personal request to those taking the time to read and maybe respond to future posts here, would you please mention which state or province you are residing in...please ?? It will help to see WHERE the bikes are actually being distributed to.
Like I said in "MY" separate post...I'm sure Rad E Bikes monitors these forums to some degree and are aware of their customers concerns. So it would be nice if someone on behalf of Rad Bikes would sign up and give us some REAL information. It would set customers at ease and would alleviate some of their many calls that they MUST be getting.
Ordered 6+ ST charcoal on 9/4/21. No news so far.
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I was down at the Imperial Beach Radpower store last week and was able to score a 6plus for myself and a friend plus both our ladies got 6plus step throughs. The store manager wasn't really clear on when all the back orders were coming in but he said soon! They had several Step throughs in stock but in white only!
6+ ST charcoal changed to shipped/label printed today. The rear rack changed to this about a week ago.
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I ordered mine in August. It's supposed to be here Thursday, Sept. 30. I thought it was shipping then. But that's ok!
Ordered mine on July 23. Just got a noticed it shipped today. Charcoal 6 plus rover.
Actually it wasn't shipped. It was the rack that was shipped.
Just received my 6+ Charcoal step-through today. Ordered on September 4th when the estimate said September 30, so I'm very happy.
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My charcoal ST shipped !
I ordered 2 RR6+. Got bounced around on shipping date. Ordered 2 and received them 4 days apart. HMM. any ways, assembled this first one as per instruction by myself. a little bit of a struggle. On the 2nd one I revised unpacking by standing on end, open the bottom, moved flaps aside, set box back down and lifted box off. Very simple an easier.
Apparently the Rover 6 Plus has been very popular. I suspect the delay in your second bike was due to shipping the second bike from a different warehouse. That's a whole lot better than receiving the first bike, but waiting months for the second bike to arrive due to it being out of stock. 😀