My wife's RR6+ was purchased 11 1/2 months ago. I have only two weeks left on my warranty. The battery is non responsive. The bike won't turn on. I push the button on the battery and hold it for 10 seconds, but the lights never light up. I plug in the RAD charger but it shows a green light instead of a red one, meaning the charger believes the battery is 100% charged and it won't engage to charge it. The battery was at 100% when I put it away for the winter. It should still be at 100% now, and certainly should not be at absolute 0%.
So it won't charge. It won't start. It's not in ship mode.
I'm so far unsuccessful at getting customer support to answer an email, and they no longer answer their phone at all. So I'm asking the forum if there's something I can do to fix this battery. If there is a trick to making this battery start working again, I would love to hear it. The RAD help files say nothing at all about this exact problem. So I'm flying blind here. If there's nothing I can do to fix this battery, then I need this battery replaced while my warranty is still in play.
I have two RR6+ bikes, purchased only months apart. The semi-integrated batteries are identical. They are newer than 2018 so they do not have replaceable fuses. They do not have a key start. The only thing the key does is unlock the battery from the frame. When I switch batteries between the two bikes, the battery behaves the same way on either bike. The good battery works fine on both bikes and accepts a charge. The bad battery is dead on both bikes and won't accept a charge on either. Both bikes were put away for the winter on the same day. The other bike, and it's battery, are still at 99% charged. Why is only this one completely dead? And why won't it accept a charge? It seems obvious to me that this is a battery issue and not a user issue.
I sincerely hope Customer Support eventually contacts me back. I specifically chose RAD because they had the highest customer support ratings in the industry at the time. I know things break, no matter who makes them. That's why Customer support means more to me than any other aspect when I choose a brand and a product.
A question for the forum:
Are the batteries on these bikes consistently unreliable? Am I throwing good money after bad if I start buying $600 replacement batteries? Are they all like this? Because I paid the full $1,999 price for each of these bikes, both of which now sell new for $1,399. I bought another $1,000 in accessories for the two. I've already paid too much for these bikes, so I need to know when to cut my losses. If the $600 batteries on these bikes need to be replaced every few months, then I need to sell these bikes while they have any value at all and start walking for exercise again.
So it won't charge. It won't start. It's not in ship mode.
I'm so far unsuccessful at getting customer support to answer an email, and they no longer answer their phone at all. So I'm asking the forum if there's something I can do to fix this battery. If there is a trick to making this battery start working again, I would love to hear it. The RAD help files say nothing at all about this exact problem. So I'm flying blind here. If there's nothing I can do to fix this battery, then I need this battery replaced while my warranty is still in play.
I have two RR6+ bikes, purchased only months apart. The semi-integrated batteries are identical. They are newer than 2018 so they do not have replaceable fuses. They do not have a key start. The only thing the key does is unlock the battery from the frame. When I switch batteries between the two bikes, the battery behaves the same way on either bike. The good battery works fine on both bikes and accepts a charge. The bad battery is dead on both bikes and won't accept a charge on either. Both bikes were put away for the winter on the same day. The other bike, and it's battery, are still at 99% charged. Why is only this one completely dead? And why won't it accept a charge? It seems obvious to me that this is a battery issue and not a user issue.
I sincerely hope Customer Support eventually contacts me back. I specifically chose RAD because they had the highest customer support ratings in the industry at the time. I know things break, no matter who makes them. That's why Customer support means more to me than any other aspect when I choose a brand and a product.
A question for the forum:
Are the batteries on these bikes consistently unreliable? Am I throwing good money after bad if I start buying $600 replacement batteries? Are they all like this? Because I paid the full $1,999 price for each of these bikes, both of which now sell new for $1,399. I bought another $1,000 in accessories for the two. I've already paid too much for these bikes, so I need to know when to cut my losses. If the $600 batteries on these bikes need to be replaced every few months, then I need to sell these bikes while they have any value at all and start walking for exercise again.