Sounds like you did the correct sequence. I just got mine and it came 1/2 charged so I charged it. It should show a red light when charging, at least mine did and when it showed 10 bars (I had to press the battery button to see that, it didn't come on on it's own), I unplugged the wall outlet and then the battery.
One thing to try maybe. In watching the assembly video, they refer to some batteries as being sent in 'shipping' mode. Look that one up on Youtube, it had a procedure to try. If that doesn't work, I think you will need to contact Rad.
One thing to try maybe. In watching the assembly video, they refer to some batteries as being sent in 'shipping' mode. Look that one up on Youtube, it had a procedure to try. If that doesn't work, I think you will need to contact Rad.