Quote from: Robin3654 on August 30, 2023, 05:08:32 AM
I purchased two Rad bikes and live in Pennsylvania. I am finding out that this was a mistake. Their customer support is non existent. I would never recommend that someone purchase a Rad bike.
Yeah, that sucks; my rare experiences with Rad support when I bought my Mini were just stellar; the service was just amazing. And now it's gone to crap from what I keep reading, so I don't blame you for being disappointed. It also seems Rad has its hands full with bad tire and controller batches that caused a lot of problems for recent buyers and likely enormous expenses for Rad.
However, this forum is pretty good and has helped me quite a bit with sometimes esoteric stuff that wouldn't be a Rad support issue, so if you wrote up your problems and posted them in the right forum subsection, you might find answers quickly, depending on what problems you're having.
FWIW, after a little more than 2 years I couldn't be happier with my MiniST2, which has had only minor issues like a front wheel squeak (in that case, the guy who answered the phone walked me through the fix immediately on my cordless phone out in the garage and showed me how to kill the squeak in 5 minutes, staying on the line until he was sure I fixed it and was happy). I upgraded the controller/display, brakes and accessories to turn it into a very nice little bike. So don't give up too quickly, but I'm also wary of recommending a purchase to others right now as well, mostly because they dropped the Minis (replacing them with the Expand, which I think is quite inferior to the point of sucking) and seem to have been cost-reducing components.