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Just got my new RadRover 5!!

Started by efhughes3, September 19, 2020, 01:12:52 PM

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efhughes3

September 19, 2020, 01:12:52 PM
Hi All,

First post here! Just got my new bike yesterday. It went together well, and I've got a few miles on it now. For reference, I ordered this and a step-thru Rover for my wife on 7/29. Estimated shipping on both was Sept, however my wife's is delayed until Oct. The only hiccup on shipping was I got my notice of it shipping on 9/10, but FedEx showed "pending" for over a week, before it "magically" was on the truck yesterday for delivery. All's well, that ends well, I suppose. At any rate, I love the bike.

My only issue is occasionally under PAS 2 or 3, I get a bit of a growling noise briefly, when I start pedaling like after slowing for a turn. Not every time, and it's only a second or 2. Is this something others experience?

Altema

#1
September 20, 2020, 04:08:50 PM
The low RPM motor growl is normal. I get it on my RadMini 4 as well, and it's typical of this motor design.

efhughes3

#2
September 20, 2020, 05:29:36 PM
Quote from: Altema on September 20, 2020, 04:08:50 PM
The low RPM motor growl is normal. I get it on my RadMini 4 as well, and it's typical of this motor design.

Thanks for the reply. However, I can't believe it's normal. Maybe I should have described better: I know what the motor sounds like when it's working. A low growl or whirring noise. This happens when it hasn't been ridden in a couple of hours. It seems to have gotten worse, and it does it for about 30 seconds, then it goes away. More like the sound of a bad wheel bearing on a car, times 3. Here's a video:

https://youtu.be/gDDWGcmSgS0

CG31

#3
September 21, 2020, 04:37:59 PM
Did you send this video to Rad technical support?

efhughes3

#4
September 21, 2020, 06:09:25 PM
Quote from: CG31 on September 21, 2020, 04:37:59 PM
Did you send this video to Rad technical support?

Yes, I have-finally got a call back and they are reviewing. It's either motor or possibly the controller.

efhughes3

#5
October 06, 2020, 08:27:35 PM
Just to close the loop here, my motor looks to have been bad. Rad sent be a complete wheel/tire/motor AND a controller, just in case. I put the new wheel on today, and put about 7 miles on it with NO noises!! Finally.....Rad was pretty quick in shipping the parts, FedEx was HORRIBLE in getting them to me. All's well that ends well!

Dan B

#6
October 07, 2020, 07:02:53 AM
That's what I call great customer support..
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