Just to close the loop here, my motor looks to have been bad. Rad sent be a complete wheel/tire/motor AND a controller, just in case. I put the new wheel on today, and put about 7 miles on it with NO noises!! Finally.....Rad was pretty quick in shipping the parts, FedEx was HORRIBLE in getting them to me. All's well that ends well!

Quote from: SoCal760 on October 05, 2020, 07:36:32 AM
I purchased the foldylocks 2 pack from amazon that are keyed the same. One for my Radrover one for my wifes Lectric XP. Looking forward to giving them a go and reporting back on how they work!

Hi Socal, may I ask if you got the "compact" or the "classic" version? Thanks!

I've got tq wrenches for the work I do on my cars, so I did use them for setup.

I clicked on the "notify me when back in stock" for a Rover rear rack and an Iphone mount. I got the emails when they were available, and I ordered them right that day, so their system does the work for you.

Just to close the loop on this one, it looks like the motor on my new Rover was bad. I filed a service request with Rad on a Saturday, it went to a lower level tech person, who then escalated it. That Weds afternoon I had contact from a Sr. tech support person who agreed that it sounded like motor, but said it could be the controller as well. I asked that they send both, in case it wasn't the motor, and he agreed to do that. I thought this was awesome support.

Anyway, I got shipment notice on Friday 9/24 with FedEx tracking numbers. FedEx has to be the most screwed up company around these days. After a week of no movement, last Friday a case investigator called (after I filed a complaint) to say they didn't have the parts. Well, after having two FedEx shipments run way long this summer, with no scanned activity or ETA until the morning they were out on the truck for delivery, I didn't buy it. Last Saturday they finally showed in their system, and delivered today. 11 days on what should have been 2 days. Oh well...

The last note I'll add is that Rad sent an entire wheel/motor/tire that just had to replace the existing one, so it was simple. They offered to pay labor at a shop, if I were to send them an estimate, but I opted to do it myself.

So, Rad gets 2 thumbs up, FedEx gets 2 thumbs down!

Quote from: CG31 on September 21, 2020, 04:37:59 PM
Did you send this video to Rad technical support?

Yes, I have-finally got a call back and they are reviewing. It's either motor or possibly the controller.

I got my new Rover on Friday, got it together and rode around near home. Saturday, a periodic and prominent noise started to appear from time to time for a second or 2. Tied to acceleration whether on PAS and pedal or throttle. Today, I took it 5 miles to the store with no weird noise, happy as a clam. On the way home, it started in BAD, and now it was coupled with a power down and error 21. After 5-15 secs, it would power up, and when I'd tried to go it would kick in with the horrible noise (with some vibration) and power off. So, I pedaled home a couple of miles on my power. I'd think it's the planetary gears that aren't right, and the drag or misalignment-whatever-is causing the motor to get hot and that throws the error? One last thing, in PAS 3, it felt like it had a turbo kick in-it really felt like PAS 5, and I saw it fluctuate between about 330 and 650 watts, which I think is too high to see in level 3.

Just checking to see if this is something anyone else has experienced? I'm not getting any close to a quick response from Rad, I did send in a note thru support on Saturday, and left a phone message for a callback.

The noise is not the normal motor noise. I'm pretty mechanical, and understand there is noise from a planetary geared hub motor. Take a listen on this YT clip:

https://youtu.be/R47c38PlduE

Quote from: Altema on September 20, 2020, 04:08:50 PM
The low RPM motor growl is normal. I get it on my RadMini 4 as well, and it's typical of this motor design.

Thanks for the reply. However, I can't believe it's normal. Maybe I should have described better: I know what the motor sounds like when it's working. A low growl or whirring noise. This happens when it hasn't been ridden in a couple of hours. It seems to have gotten worse, and it does it for about 30 seconds, then it goes away. More like the sound of a bad wheel bearing on a car, times 3. Here's a video:

https://youtu.be/gDDWGcmSgS0

Hi All,

First post here! Just got my new bike yesterday. It went together well, and I've got a few miles on it now. For reference, I ordered this and a step-thru Rover for my wife on 7/29. Estimated shipping on both was Sept, however my wife's is delayed until Oct. The only hiccup on shipping was I got my notice of it shipping on 9/10, but FedEx showed "pending" for over a week, before it "magically" was on the truck yesterday for delivery. All's well, that ends well, I suppose. At any rate, I love the bike.

My only issue is occasionally under PAS 2 or 3, I get a bit of a growling noise briefly, when I start pedaling like after slowing for a turn. Not every time, and it's only a second or 2. Is this something others experience?