The plastic Stem mount that holds the middle LCD screen on my RADRover 6 step-thru to the handle bar snapped on one side so I called to find out how to order a replacement. The rep who answered the support phone said they were sorry but they do not sell that plastic piece but would be happy to order me a new LCD screen for $109.
Long pause while I found my mental footing to respond to him, I then said "you've got to be kidding" you want me to buy a new LCD screen to fix the cheap plastic mount that you sold me to begin with. I then asked him if that was the stupidest support response he had ever suggested and he agreed it was.
I have always had mixed feeling about the company and their lack of physical support but now I am on a mission to make sure that everyone who is considering a purchase look for a company with better support.
Oh one other thing they don't even list this LCD screen in their accessories.
I agree about lack of support and excessively high prices on parts and accessories.
I have a little over a year old rad Mini 4, constant adjustment of folding points and headset problems.
I recently was looking to buy a ebike for a friend who's had some tough times. I thought a Mission but they were sold out, I bought my Rad when they were the darlings of you tube. So I hit the videos came across a new bike from lectric.
Met all the needs, under 1000 , single speed a light weight.
I don't know about its longevity but a very impressive bike. Fully assembled only had to put in handlebars. So I got her the XP lite with the cargo package. Bike 799 , front and rear rack with panniers under 100.
The build quality was way better than my Mini. Rear rack on in under 5 minutes same for front. No need to bend parts and retap threads like the 2 hour ordeal I had.
So if hers is at least not any worse than mine, Xp 3 for my next bike.
Only had to contact them once about a delay with accessories
Emailed early knowing time difference and knew they were not open. Got a resolution before business hours in about 40 minutes.
Sorry so long bur I have no confidence in Rad anymore.
Anyway if you can't get a mount looks like a GUB phone mount would work , a lot cheaper.