Discussions by Rad Model > RadWagon
I'm Throwing in the Towel
Trogster:
After months of dead-air from Rad in respect to the shipping of replacement tires, and now they don't even respond to my inquiries, I've decided to replace my ebike.
To that end, I've ordered a new ebike from Specialized which is scheduled to arrive in about 2-weeks.
I'm hoping that purchasing a bike from a reputable company with a great dealer network will result in decent customer service.
If and when I receive safe replacement tires from Rad, I'll put my RW4 up for sale and wash my hands of the matter.
Trogster:
I'm fairly confident that that Rad will re-list the RW4 for sale once they've established a source for safe replacement tires.
I just spoke with a neighbor who owns a bike repair shop. He recently returned from a meeting with Rad at their head-office where they said the RW4 replacement tires will be shipped out some time in December. I speculate that based on Rads track record, we won't see them until 2023.
In respect to resale, if Rad can get the stink of this recall sorted, then the RW4 will see resale values in line with any other ebike. (Perhaps marginally better given it's unique features)
However, if they can't shake off the bad press, then value will tank like the Titatnic.
Trogster:
Latest update from Rad...we're now looking to March 2023.
https://radpowerbikes.ca/pages/RW4-repair-process?_kx=RjJIAvgypc4aQNDle9K8fu3opHfcxZMsfGQaF-J-tUA%3D.NYQ3iY
BeachWagon:
The length of the delay (March) doesn't surprise me, unfortunately. They've been slow on getting the tires made.
Rad really botched this recall. I filled out their form before October and never received anything from Rad confirming they had received my request for new tires. Who is in charge of their customer support? Would it have killed them to send a confirmation email? So I've filled it out again...?
I've got over 1250 miles on the ribbed sidewall tires now, so I'm just being cautious and continuing to use the bicycle. Hopefully they'll survive until the replacement units arrive. The main thing I've done is drop the tire pressure down to between 35-40lbs (was running 50 before) and am cautious about high speed runs going downhill.
Trogster, your new bicycle looks like it should be very nice, but I'd expect it cost a bit more than a RW4. I'd like a lighter/faster runaround e-bike, but the hauling capacity of the RW4 has really been practical for me.
Trogster:
Given the milage you've reordered, it would appear that your ribbed tires escaped the QA issue and should be fine. Still, who needs to worry.
I fired an email to RAD and they confirmed that I'm on 'The list'. Still, an auto-generated email would have been preferable.
The Specialized I have on order is indeed a premium bike. I'm hoping the premium price reflects a superior customer service experience, should it be needed.
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