I ordered my bike at the beginning of July, as well as a pile of accessories. They broke it out in 3 shipments. Bike in one, fenders in another, light, control panel, basket and bottle/cage in another.
The bike arrived 2 days early, but signature was required for delivery. FedEx ground didn't bother to get a signature, just dumped the bike on the front step and left. No knocking no bell, nothing, just left it there. Fortunately I was home and retrieved it right away. If Radpower is paying for signature service, I bet they're getting ripped off across the country.
The fenders, had a shipping label created the same day, but then wasn't put on a truck for 7 days. I don't know if that's due to Radpower failing to put it on a truck or if FedEx just didn't stop by and pick up it. They showed up a week after being put on the truck.
The rest of the accessories were put on a truck 2 days after the bike was, which was 4 days after the order. They then sat in Oregon for 3 days before moving again. They showed up a week after finally moving from Oregon.
I recently ordered some spare parts to have on hand considering my experience with my initial order. A pair of tires and tubes, a pair of rotors and pads. I don't want to have to wait for things to arrive, I'd rather have them on hand immediately.
That order has been split into two packages, both of them are currently sitting at Label Created, which means they haven't been picked up yet. The order was placed on 7/22. One is expected 7/30, and the other 8/1. I won't see either on the expected dates.
I contacted RPCS on my initial order when things when awry. They wanted me to believe in 2022, that it takes 5 to 10 days for information to appear in the tracking system. Even though the label created information was basically instantaneous. That was an obvious blow off by their CS department. I never could get a straight answer out of them about why the packages were late. Honestly, it isn't my responsibility to contact FedEx either, I'm not FedEx's customer, I'm RadPower's customer, and FedEx ground is pissing off their customers. They should be contacted FedEx about those issues.
So far, 5 out of 5 packages have been screwed up in one way or another.