Author Topic: Headlight not turning off  (Read 265 times)

bdklaum2113

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Headlight not turning off
« on: June 10, 2022, 12:59:30 PM »
Newbie here, I purchased two rad city plus 5 bikes (one step thru the other normal) back in october 2021. The headlight on the step thru will not turn off. as long as the bike is on the light switch works fine. once you turn the bike off the light either remains on or will turn on. the only way to turn it off is to disconnect the battery.
I have contacted Radpower for technical help but they are not only busy/slow in responding but so far have not come up with a fix.
Has any one else had this issue.
thanks

Msnbill

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Re: Headlight not turning off
« Reply #1 on: June 21, 2022, 10:38:12 AM »
exact same problem on radcity5+. no response from rad.

Ran

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Re: Headlight not turning off
« Reply #2 on: June 22, 2022, 03:52:31 PM »
Had the same issue with my quite new Rad Citi 5.

Contacted the support, apparently this is a controller issue. They promised to send a new one -  it been 10 days now, support have told me it could take up to 4 weeks.

I've already read several posts here of people having a problem with a faulty controller in brand new bikes.

Rad Power Bikes Owners Forum

Re: Headlight not turning off
« Reply #2 on: June 22, 2022, 03:52:31 PM »