Just received a RadCity 5 Plus today spent the afternoon putting it together and minor adjustments. Put the battery in turned it on everything looked great, went for a ride and noticed that the motor wasn't working. No throttle, no petal assist.
Went thru the standard troubleshooting steps that others have posted on YouTube no help. Called customer support (They are working this holiday weekend!) They had me go thru the same diagnostic steps with the same results. They are sending out a controller and wire harness and I can improve my ebike mechanic skills.
Discussion Points
* I hope that RAD engineering understands the failure mode (if it does turn out to be the controller) and has implemented some
corrective action into the "new" controller that will arrive.
*If there is a known bad batch of controllers in a range of bikes, update the stock of new bikes (I know it's expensive but so is a $2k bike for me...) or send updated controllers with the bikes.
*When it was released, it was priced at $1799.00. I paid $200.00 more, and it doesn't work...
*Maybe this is why they are a direct-to-consumer company. Costco or Walmart would not put up with this reliability.
All of the reviews that I looked at are positive, it has the potential to be a great and popular ebike. I also love the look and features of the bike but... just in case, I've saved the packing material in case I need to take them up on the 14 day return policy.